Support.com 2011 Annual Report Download - page 28
Download and view the complete annual report
Please find page 28 of the 2011 Support.com annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.-
1 -
2
-
3
-
4
-
5
-
6
-
7
-
8
-
9
-
10
-
11
-
12
-
13
-
14
-
15
-
16
-
17
-
18 -
19 -
20 -
21 -
22 -
23 -
24 -
25 -
26 -
27 -
28 -
29 -
30 -
31 -
32 -
33 -
34 -
35 -
36 -
37 -
38 -
39
-
40
-
41
-
42
-
43
-
44
-
45
-
46
-
47
-
48
-
49
-
50
-
51
-
52
-
53
-
54
-
55
-
56
-
57
-
58
-
59
-
60
-
61
-
62
-
63
-
64
-
65
-
66
-
67
-
68
-
69
-
70
-
71
-
72
-
73
-
74
-
75
-
76
-
77
-
78
-
79
-
80
-
81
-
82
 |
 |
Our deferred tax assets do not include the excess tax benefit related to stock-based compensation that are a component of our federal and state
net operating loss carryforwards in the amount of $2.6 million as of December 31, 2011. Consistent with prior years, the excess tax benefit reflected
in our net operating loss carryforwards will be accounted for as a credit to stockholders’ equity, if and when realized. In determining if and when
excess tax benefits have been realized, we have elected to utilize the with-and-without approach with respect to such excess tax benefits.
Our income tax calculations are based on the application of the respective U.S. Federal, state or foreign tax law. The Company’s tax filings,
however, are subject to audit by the respective tax authorities. Accordingly, we recognize tax liabilities based on our estimate of whether, and the
extent to which, additional taxes will be due when such estimates are more-likely-than-not to be sustained. An uncertain income tax position will not
be recognized if it has less than a 50% likelihood of being sustained. Our policy is to include interest and penalties related to unrecognized tax benefits
as a component of income tax expense. To the extent the final tax liabilities are different than the amounts originally accrued, the increases or decreases
are recorded as income tax expense or benefit in the consolidated statements of operations.
The following table presents certain Consolidated Statements of Operations data for the periods indicated as a percentage of total revenue:
Revenue:
Services 69% 73% 96%
Software and other 31 27 4
Total revenue 100 100 100
Cost of revenue:
Cost of services 56 61 95
Cost of software and other 3 3 —
Total cost of revenue 59 64 95
Gross profit 41 36 5
Operating expenses:
Research and development 11 12 33
Sales and marketing 40 41 44
General and administrative 22 24 81
Amortization of intangible assets 2 1 1
Total operating expenses 75 78 159
Loss from operations (34) (42) (154)
Interest income and other, net 1 1 2
Loss from continuing operations, before income taxes (33) (41) (152)
Income tax provision (benefit) 1 0 (28)
Loss from continuing operations, after income taxes (34) (41) (124)
Income (loss) from discontinued operations, after income taxes (0) 0 40
Net loss (34)% (41)% (84)%
26
EDGAR Stream is a copyright of Issuer Direct Corporation, all rights reserved.