Ricoh 2002 Annual Report Download - page 8

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we will continue pursuing leadership in docum ent solutions. To support our endeavors, we will
devote even m ore human and capital resources to building a m ore m arket-responsive business
structure that is truly global and positions us to become the world’s leader in product engineering.
LOOKING AHEAD
We expect the overall operating environment to improve som ewhat in fiscal 2003, probably
from the second half of the term. Still, it is not critical that a turnaround occur, as we are deter-
mined to keep perform ing well in all situations and markets.
In the year ahead, we will further expand sales to large corporations. Our direct sales and
service network, coupled with superior technologies, total cost of ownership numbers, and after-
sales service, position us well to obtain many more orders in the hundreds and thousands of
units from single organizations, including m ultinationals. We will bring out many more color
PPCs, MFPs, and laser printers to m eet growing dem and for color in networked offices. We will
continue to provide optim al printing solutions.
On the m anagem ent front, we will restructure further so we can bolster revenues, earnings,
and cash flow. We are confident that we can again deliver record net sales and net income, and
will keep you posted on progress through quarterly reports on our website.
June 27, 2002
Sincerely,
Hiroshi Ham ada
Chairm an and Chief Executive Officer
Masam itsu Sakurai
President and Chief Operating Officer
5
TOOUR SHAREHOLDERS AND CUSTOM ERS