Popeye's 2013 Annual Report Download - page 12

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PEOPLE
“We are building an environment
where everyone – from our employees
to our franchisees – is engaged and
excited about coming to work every
day. That’s essential to creating an
extraordinary guest experience.”
Lynne Zappone, Chief People Experience Officer
THE POPEYES
EMPLOYEE
AND GUEST
EXPERIENCE
STARTS AT
THE TOP.
By developing servant
leaders, we are investing
in the entire service
profit chain. We believe
service minded leaders
create engaged teams
who inspire loyalty in our
guests. The ultimate
goal? Driving profitable
growth.
APPROXIMATELY
90 PERCENT
OF OUR NEW
RESTAURANTS
ARE OPENED
BY EXISTING
FRANCHISEES.
Our relationship with our
over 300 franchisees is at
the heart of our success.
When they grow, we grow
along with them. The
enormous enthusiasm in
the franchise community
has allowed us to claim an
increasing share of the
domestic market.
WE ARE IN THE
BUSINESS OF
SERVICE.
Our teams bring their
unique passion and
enthusiasm to the table
each and every day.
When we create the right
environment for them,
they are engaged and
inspired to work together
to serve our guests.
8Check out our online annual report at http://popeyes.com/investors/annual-reports/2013/