Peachtree 2015 Annual Report Download - page 29
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Building deeper customer relationships
CBCs opened in Atlanta and Dublin
We have opened the first of our new Customer Business Centres (CBCs) to revolutionise the way we aract and support customers around
the world. CBCs will establish a new benchmark for customer support and service, under the One Sage global operating model. Marking an
end to working in silos, teams will be able to collaborate to serve customers quickly and effectively. The CBC in Dublinwill serve the Europe
region and the CBC in Atlanta will serve North America as well asserving as ourNorth American headquarters.
This is the first step to building deeper, life-long relationships with customers globally. CBCs house all teams involved in marketing, lead
qualification, sales, service and renewals in one place, with a combined focus on providing outstanding service toour customers. Working
on the Salesforce1 platform, the teams are collaborating to make sure that customers have a fantastic experience from enquiry to sale and
beyond.Initially, the CBCs are supporting customers of Sage Live.
FINANCIAL STATEMENTSGOVERNANCESTRATEGIC REPORT
27The Sage Group plc | Annual Report & Accounts 2015