Peachtree 2015 Annual Report Download - page 27

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30,000+ Calls answered
every day
Customer support
We know from speaking to our customers that two
of their most critical demand drivers are access to a
knowledgeable person for support and peace of mind
around legislative compliance. Whether it is help with
completing the monthly payroll or advice on tackling a
significant change in legislation, our customers rely on
our support every day and we are available for them
online, over the phone or even in person. Most
entrepreneurs don’t go into business to be a bookkeeper
or tax specialist, yet maintaining good records and
complying with regulations isimportant. We know how
strongly valued our telephone support for Sage One is
amongst start-ups where an owner manager might only
get around to performing the pay-run on Sunday
evening; local knowledge and supportis always on
handto help them succeed.
Liam Watson runs Canny, a naturally flavoured milk
brand and has experienced Sage One support first hand:
“ One of the best features of Sage One is the support.
Always available, 24/7, I can’t get enough of that.”
Liam Watson, Canny, UK
FINANCIAL STATEMENTSGOVERNANCESTRATEGIC REPORT
25The Sage Group plc | Annual Report & Accounts 2015