Navy Federal Credit Union 2005 Annual Report Download - page 7

5
accomplishments
SERVICE ENHANCEMENTS
Member Service Centers (MSCs)—108
New
Florida—Jacksonville, Pensacola
Virginia—Centreville, Chesapeake,
Garrisonville
Under Construction
California—Escondido, Lemoore, Santee,
Twentynine Palms
Texas—Kingsville
ATMs—303
New
California—Temecula
Georgia—Albany, Kingsland
South Carolina—Beaufort, Summerville
Virginia—Centreville, Chesapeake,
Garrisonville, Oceana, Virginia Beach
Overseas—Bahrain
More free CO-OP Network ATMs
coming in 2006
Member Service Enhancements
•a new video, “Get the best deal on your
new vehicle,” both online and on DVD
•a 20% discount for online tax return
preparation services via TurboTax®OnlineSM
•expanded MSC hours to include Saturday
at many locations
•Visa gift cards offered in MSCs
Navy Federal Online & Account Access
Redesign of Navy Federal Online
•improved navigation, new content,
quicker access to product and educational
information, faster links to online applications
Redesign of Account Access
Members now can:
•establish recurring transfers
•view and print check images
•access tax information
•view six months of consumer loan
payment history
•access vehicle title services
•transfer funds from share savings,
checking or money market savings accounts
to EasyStart or Custom Club accounts
•view IRA plan details and beneficiary
information
•order checks for money market savings
accounts and NAVchek®accounts
New or Used Auto Sales—29 total
California—2; Connecticut—2; Florida—4;
Georgia—1; Maryland—7; North Carolina—2;
South Carolina—1; Virginia—9;
Washington—1
PRODUCTS
Savings
•permanent addition of 7-year certificate
to savings portfolio
•limited time add-on option for IRAs and
Education Savings Accounts
•dividend rates on EasyStart certificates
raised eight times, and various $1,000- and
$20,000-minimum certificate dividend rates
raised nine times
Loans
•emergency relief loans for hurricane
victims
•special tax time loan
Credit Cards
•rates now as low as 5.9% APR*
•higher credit limits, up to $80,000 on
TravelValue®Visa®, up to $50,000 on
n Rewards®and Platinum
•can now earn more points per month with
TravelValue Visa, the annual cap on points
earned was raised
Mortgage and Equity Loans
•new HomeBuyers Choice Mortgage Loan,
a conventional loan for primary residence
with up to 100% financing, no downpayment
required, no PMI
•Jumbo Mortgage limit raised to $2 million
•Terms lengthened for Home EquityLine
and fixed equity loan
•a one-time option to convert an existing
Home EquityLine balance to a fixed
equity loan
•no closing costs on equity loans
•Settlement Services now licensed in 27
states and Washington, DC
Small Business Services
This service was introduced in key member-
ship areas and is going nationwide in 2006.
Products and services include calendar
month statements, checking options, money
market savings accounts, certificates, loans,
including vehicle and investment property
mortgage loans, credit cards, merchant card
processing, business insurance and personal
retirement/insurance services
SPECIAL RECOGNITION
•Members donated half a million dollars,
collected by Navy Federal, for the Navy-
Marine Corps Relief Society to assist
hurricane Katrina and Rita victims
•30 of Navy Federal’s 62 on-base
member service centers were nominated
as Department of the Navy Credit Union
of the Year
•Navy Federal is ranked 9th in the nation
for Visa check card purchase volume
* Rates are based on an evaluation of each member’s credit
history, so rates may differ. Rates subject to change.