Napa Auto Parts 2004 Annual Report Download - page 13

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offers a variety of services for independent
resellers, is one of the more significant
offerings, enabling resellers to compete
more effectively in their marketplaces.
Other offerings include: the USA Express
Drop-ship Program, which expands the
resellers’ geographic sales coverage; the
Dealer Capability CD, which contains tem-
plates and tools for print and multimedia
presentations; the SPARC Program, a mar-
keting support library for personalized
communications and direct mail; and
Internet Dealer Services, which include
access to key account information, invento-
ry levels, pricing, downloadable promotion-
al materials, invoice and credit research
and return authorizations.
S.P. Richards’ enhanced catalog offering
also benefits our resellers. Today’s selec-
tion includes: the General Line Catalog of
more than 23,000 SKUs; the Matrix SP
Catalog, the industry’s first consumer
sales-priced full line catalog for resellers;
the Select 2500 Catalog, bar coded to
leverage the latest scanning technology;
and catalogs specific to certain product
categories such as our School Supply
Catalog and our Furniture Catalog. To
complement our catalogs, we also provide
an array of Promotional Flyers, such as our
New Products Flyer, which promotes the
latest in product innovation.
Other services important to our resellers
involve opportunities for training and
development. Through our SPR University,
annual Advantage Business Conference
(ABC) and our recently developed Office
Products Financial Profile, we aim to be
a valued resource to our resellers for
business products information, education
and training.
Behind the products, programs and services
that reach our resellers and their customers,
are the systems and people that further
distinguish S. P. Richards in the industry.
The rollout of our state-of-the-art Warehouse
Management System is nearing completion
and the Company is experiencing improve-
ments in productivity and order accuracy,
among other areas. Our people are com-
mitted to leading the industry with innovative
and expanding product offerings and effec-
tive marketing tools, dealer services and
sales representation.
Looking Ahead
Our strategy to anticipate the needs of our
customers will remain S.P. Richards' number
one priority in 2005 and the years ahead.
The Company will continue to focus on
providing the best and most complete lines
of business products as well as the most
effective marketing programs and innova-
tive dealer services. We are optimistic that
the growth opportunities for S.P. Richards
will continue to position us as a leader in
the office products industry.
(OPPOSITE PAGE) THE ROLLOUT OF SPR’S NEW WAREHOUSE MANAGEMENT SYSTEM IS IMPROVING PRODUCTIVITY AND OTHER EFFICIENCIES.
(TOP) AMONG OUR NUMEROUS MARKETING PROGRAMS AND DEALER SERVICES IS OUR ENHANCED CATALOG OFFERING AND AN ARRAY OF
PROMOTIONAL FLYERS. OUR NEW PRODUCTS FLYER PROMOTES THE LATEST IN PRODUCT INNOVATION.