Marks and Spencer 2007 Annual Report Download - page 43

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www.marksandspencer.com/annualreport2007 MARKS AND SPENCER GROUP PLC 41
Stores
We fail to deliver new real
estate, extensions and
modernisations safely, on
time and to budget.
See pp 22-23
Unacceptable return on
investment
Damage to reputation
• Property strategy developed to ensure good representation through our
store portfolio
• Governance and resource in place to achieve timelines, budgets and
safety controls
• Modernisation programme under way to provide more convenient,
exciting and modern shopping
• Tracking of customer perceptions of shopping environment
ENVIRONMENT: We are opening new stores and modernising our existing portfolio to ensure we provide an exciting shopping
experience in the right place, in the right space.
PLAN A:Our five-year ‘eco plan’, launched in January 2007, to tackle challenges across five areas: climate change, waste,
sustainable raw materials, fair partner and health.
Plan A
We fail to manage, measure
and communicate progress
against our Plan A
commitments.
See pp 9-11
Lost stakeholder trust
and confidence
Damage to reputation
• 100 point plan announced and monitored
• Governance in place to achieve our commitments
• Baselines, KPIs and accountabilities identified
• Plan A integrated into day-to-day operation including Plan A champions
throughout head office and stores
• Open dialogue with stakeholders to develop our mutual understanding of
the challenges we face
Risk Impact Examples of Mitigating Activities
Principal Risks and Uncertainties
Executive Team Your Board Financial
Review Governance Financials
Shareholder
Information