Marks and Spencer 2007 Annual Report Download - page 3

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We’ve achieved a lot in the last three years. We are now building on
that progress through a relentless focus on our core business, while
also laying the foundations for future growth. Our aim is to become a
more customer-focused, faster moving and flexible business, offering
a wide choice of quality goods and services.
Everything we do has one key goal: building a sustainable business
for the long term, generating shareholder value through consistent,
profitable growth while making sure that our customers can always trust
us to do the right thing.
We will do this by continuing to focus on Product, Service and
Environment: offering great products, in great looking stores with great
customer service.
In addition, we have begun to pursue new routes to growth through the
acquisition of new space; new food formats; new product areas such
as home technology; our new website and international expansion.
And we continue to manage our impact on society and the environment
with great care, through our ‘eco plan’, Plan A.
We believe this will all make M&S a better business. We’ve a long way
to go before we are truly a world-class retailer again, but we are on
the right track.
www.marksandspencer.com/annualreport2007 MARKS AND SPENCER GROUP PLC 1
Our plan
Product
We aim to provide a wide
choice of great value, quality
food, clothing and home
products, which are all sourced
and made responsibly.
continued on page 12 >>
Environment
We are opening new stores
and modernising our existing
portfolio to ensure we provide
an exciting shopping
experience in the right place,
in the right space.
continued on page 22 >>
Service
We have been investing in our
people to ensure that we meet
our customers’ expectations
of consistently great service,
no matter when or where
they visit us.
continued on page 20 >>
Executive Team Your Board Financial
Review Governance Financials
Shareholder
Information