Fujitsu 2004 Annual Report Download - page 15

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13
We’re providing secure and reliable IT infrastructure to support vital government services.
Our tablet PCs are helping visiting nurses in New York“bring the caring home.”
a secure and reliable IT infrastructure. HMCE has over
200 offices in the UK and the ability to share and
exploit information effectively is clearly of critical
importance. Apart from delivering a first-class
infrastructure service, Fujitsu is also working with
HMCE to implement innovative e-business solutions to
transform key business processes for the future.
With Fujitsu's help, HMCE has recently established a
national contact center for its staff, replacing 15
regional centers that ran on different databases, some
with ageing technology and paper-based information
systems. The national co-ordination center now
provides a 24/7 service, assisting HMCE staff by
phone, radio, email, fax and post and improving
efficiency by providing a one-stop streamlined service.
Fujitsu’s 10-year PFI contract with HMCE, signed in
1999, reflects the style of working between the two
organizations, a style based on an understanding of
mutual business objectives and a long-term
commitment to partnership.
send to doctors.
“Our people want to spend as much time as possible
with their patients,” says Carol Raphael, the
organization’s president and CEO. “Fujitsu’s Tablet PCs
make it easy for them to update patient records, and
having access to better patient information helps us to
deliver better treatment.” Lightweight and wireless, but
tough enough for the streets of New York, Fujitsu’s
Tablet PCs have provided the right prescription for
bringing home better care.
HM Customs and Excise
Secure and Reliable IT Infrastructure
Supports Vital Government Services
HM Customs and Excise (HMCE) is responsible for
collecting over 40% of UK Central Government tax
revenue, enforcing the UK’s import and export
restrictions and capturing UK trade statistics.
Over 22,000 HMCE staff depend on Fujitsu to provide