First Data 2009 Annual Report Download - page 14

All Other and Corporate Competition
The operations within All Other and Corporate have various competitors. Any single competitor would not
have a material impact on the Company.
All Other and Corporate Significant Customers
During 2009, the Company had a significant relationship with one client whose revenues represented
approximately 33% of the All Other and Corporate segment revenue for the year ended December 31, 2009.
Intellectual Property
The Company owns many trademarks, trade names, patents and other intellectual property that are
important to its future success. The only intellectual property rights which are individually material to the
Company are the FIRST DATA trademark and trade name and the STAR trademark and trade name. The STAR
trademark and trade name are used in the Financial Services segment. The FIRST DATA trademark and trade
name are associated with quality and reliable electronic commerce and payments solutions. Financial institutions
and merchants associate the STAR trademark and trade name with quality and reliable debit network services
and processing services. Loss of the proprietary use of the FIRST DATA or STAR trademarks and trade names
or a diminution in the perceived quality associated with these names could harm the growth of the Company’s
businesses. Also important, but not individually material, are the VisionPLUS and FirstVision trademarks and
software. VisionPLUS and FirstVision are recognized globally as a quality software product and card processing
system, respectively. The software is important to the Company’s global expansion.
The Company uses a combination of technologies (including proprietary technology and technology
obtained from third parties) to provide its products and services to its customers, and to remain competitive. The
Company has various programs and procedures to protect its patents and other intellectual property rights. The
patent protection associated with the Company’s systems and software expires at different times over the next
one to 20 years.
Employees and Labor
At December 31, 2009, the Company employed approximately 24,900 employees, approximately 96% of
which were full-time employees. The majority of the employees of the Company’s subsidiaries outside of the
U.S. are subject to the terms of individual employment agreements. One of the Company’s wholly owned
subsidiaries has approximately 1,700 employees in the United Kingdom, about 25% of whom are members of
Unite trade union. Employees of the Company’s subsidiaries in Vienna, Austria; Frankfurt, Germany; Nürnberg,
Germany are also represented by local works councils and a portion of the Frankfurt workforce is covered by a
union contract. Certain employees of the Company’s Korean subsidiary are represented by a Labor-Management
council. Employees in certain other countries are also covered by the terms of industry-specific national
collective agreements. None of the Company’s employees are otherwise represented by any labor organization in
the U.S. The Company believes that its relations with its employees and the labor organizations identified above
are in good standing.
Available Information
FDC’s principal executive offices are located at 5565 Glenridge Connector, N.E, Suite 2000, Atlanta,
Georgia 30342, telephone [phone]. The Company’s annual report on Form 10-K, quarterly reports on
Form 10-Q, current reports on Form 8-K, and amendments to those reports are available free of charge to
shareholders and other interested parties through the “About First Data”, “Investor Relations” portion of the
Company’s web site, www.firstdata.com, as soon as reasonably practical after they are filed with the Securities
and Exchange Commission (“SEC”). The SEC maintains a web site, www.sec.gov, which contains reports and
other information filed electronically with the SEC by the Company. The Company’s Audit Committee Charter,
14