E-Z-GO 1999 Annual Report Download - page 23

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1999 Textron Annual Report 21
ted
“We combine small company service and
speed with big company capability – it’s
a formula that works!”
Mike Silberlicht
Operations Manager
InteSys Technologies
We’re redefining our role with customers,
becoming more critical to their “value
chain” by immersing ourselves in their
products and processes and offering
alternative fastening solutions that save
time and money. Comprehensive product
teardowns and assembly line reviews for
customers such as Harley-Davidson,
Hewlett-Packard and Ford Motor Company
have resulted in significant savings and
product improvements, demonstrating
the added value that TFS delivers.
Looking ahead, we will continue to
grow by penetrating new, higher-growth
markets and by delivering unprecedented
levels of service and speed to our customers.
InteSys Technologies, our newest
acquisition, is a leading, full-service
provider of engineered assemblies serving
the telecommunications, computer/busi-
ness machine, medical and other high-
growth markets. Known for its innovative,
high-quality products such as precision-
molded cellular phone covers for Nokia,
Mitsubishi and Motorola, InteSys also has
the agility to satisfy these demanding cus-
tomers’ need for speed. By using the latest
CAD/CAM technologies and maximizing
its team-based culture, InteSys has cut
product lead times by 50 percent.
As we continue to redefine our role in
the value chain, service is pivotal to suc-
cess. Vendor Managed Inventory (VMI) –
the just-in-time delivery and overall
inventory management of customers’
fasteners – is an example of our service
orientation. With VMI leader Flexalloy,
TFS is a one-stop source for customers’
fastening needs – from product solutions
to on-site inventory management. And
by harnessing the power of e-business,
we are bringing VMI to new levels of
speed, efficiency and convenience.
In 1999, we won a groundbreaking
VMI contract with Ford Motor Company.
Under this landmark contract, TFS man-
ages all of Ford’s fastening systems needs
at Ford’s Dagenham (U.K.) and Cologne
(Germany) plants.
service and speed
Textron Fastening Systems provides
a wide array of fastening and assembly
solutions to customers in a variety
of industries.
◗Improve productivity and profitability through:
- Simplification: supplier consolidation, plant rationalization and
reduction in part numbers.
- Standardization: in our processes, machinery and equipment,
raw material purchases.
- Kaizen (continuous improvement) workshops: focus on a single
assembly line or process and identify bottlenecks, improve
throughput, reduce labor requirements and balance processes.
◗Achieve organic growth through Cross-Selling and
Inter-Company Collaboration.
◗Leverage E-business technologies to lower customer transaction
costs and create a seamless and real-time connection with
customers.
Textron Quality Management Initiatives –
Textron Fastening Systems