E-Z-GO 1999 Annual Report Download - page 13

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1999 Textron Annual Report 11
take off...
The applications – and long-term growth
potential – for tiltrotor technology in
both military and commercial aviation
are tremendous. We expect to deliver
over 450 of these aircraft to the U.S.
military by 2013 for a total contract
value to Bell exceeding $15 billion. And
we intend to leverage the success of the
V-22 into other domestic and interna-
tional military applications.
In the commercial arena, Bell continues
to differentiate itself from the competi-
tion by developing the most reliable
helicopters in the industry. From the
206B JetRanger to the Bell 430, Bell’s
commercial line of helicopters serves the
emergency medical, law enforcement,
search and rescue, executive transport
and other commercial markets.
Bell will continue this legacy of perfor-
mance with the commercial Bell Agusta
609 tiltrotor. The BA 609 has over 77
orders from 42 different customers in
18 countries – a testimony to the high
customer demand for this aircraft.
Bell is widely recognized for having a
customer support network that is second
to none. Our new on-line service capabili-
ties enable customers to order replace-
ment parts and download service manuals
anytime, from anywhere in the world.
Bell Helicopter’s innovative use of composite materials –
made possible by employees like Clovis Bailey – is
essential to the success of the tiltrotor program.
“At Bell Helicopter, we are inspired to innovate – it’s our
business and we do it well.”
Juanita Washington
Supervisor, Composite Structures
Bell Helicopter Textron
d Ideas
◗Improve margins through an aggressive series of process
improvement initiatives, the introduction of Continuous
Flow Manufacturing and by Outsourcing non-core manu-
facturing and business processes.
◗Lower investment and increase customer satisfaction by
aligning our operations into three Centers of Excellence –
tiltrotor, commercial and military technologies.
◗Re-structure our Supply Chain to reduce material costs using
E-business technology. Enhanced business-to-business
communication will also be utilized to drive efficiencies in
our logistics support network.
Textron Quality Management
Initiatives – Bell Helicopter