E-Z-GO 1999 Annual Report Download - page 14

Download and view the complete annual report

Please find page 14 of the 1999 E-Z-GO annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

Page out of 71

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71

12 Consistent Growth
Jake Harouny
Medallion Exploration (Cessna Customer)
New Pr
Textron Quality Management
Initiatives – Cessna Aircraft
tCessna Aircraft Company,
we set the standard in aviation
by producing the highest quality, most
reliable aircraft in the world. With a
product line ranging from entry-level
to the world’s fastest business jet and an
unprecedented backlog of $5.3 billion,
Cessna is the undisputed leader in
the industry. Since deliveries began
in 1972, we have delivered 3,000 busi-
ness jets, 50 percent more than our
nearest competitor.
Our newest Citation models – the CJ1,
CJ2, Encore and Sovereign – support our
proven “step-up” strategy, which
enables Citation owners to upgrade to
larger aircraft as their needs evolve. Our
goal is to transform a customer’s first
purchase into a long-term relationship,
maintained by ongoing dialogue, unpar-
alleled service and a range of product
offerings that fulfills our promise of per-
formance, reliability, quality and value.
Customer advisory councils, satisfaction
surveys, technical conferences and fre-
quent personal contact between Cessna
and Citation owners help us stay attuned
to customers’ needs and expectations.
Cessna Aircraft’s new on-line Citation Parts Distribution capability provides
24-hour, 7-day-a-week spares support to customers around the world.
“Cessna’s tremendous product
offering, combined with
outstanding service and
support, keep us coming
back, time and again!”
...and
A
Welcome to the Cessna Aircraft Company CPDXpress home
page. Serving your worldwide online needs for Citation Parts
Distribution and Cessna Parts Distribution.
Parts Distribution provides 24 hour, 7 day a week spares
support for all Citation and Cessna aircraft, together with full line
distribution of many OEM products for non Cessna applications.
◗Implement Cessna 2020 Operating Excellence plan, including a key
performance indicator system to measure and manage progress.
◗Improve productivity, reduce costs and improve asset manage-
ment by focusing on Lean Manufacturing.
◗Improve operational efficiencies, lower cycle times and increase
quality by increasing investment in structured On-the-Job
Training and expanding Six Sigma implementation.
◗Adopt Malcolm Baldrige Quality Criteria to gauge overall
performance against leading U.S. companies.
◗Expand Supply Chain Management initiatives to reduce cost and
improve inventory management and supplier quality.