Dominion Power 2008 Annual Report Download - page 30

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28 Dominion 2008
Efficient operations are so common at Dominion that I sometimes believe
it is taken for granted. A Platts Nucleonics Week study published last
November found that our nuclear fleet is among the most efficient in the na-
tion. North Anna and Surry, both located in Virginia, were ranked the sixth
and 10th most efficient nuclear stations, respectively, in 2007, the most recent
data available. In addition, our regulated utility fossil fleet had an equivalent
forced outage rate on demand of 3.8 percent in 2008, the best on record.
Electric service was available to the typical Dominion Virginia Power
customer 99.977 percent of the time last year, up slightly from 2007,
attributable in large part to the maintenance programs I mentioned earlier.
This figure excludes outages caused by major storms.
Ethics Remains Foremost: National Recognition. A window into a
company’s corporate culture is the way it treats its employees.
I was pleased to learn in 2008 that our company won the highest recog-
nition given to employers for support of employees who serve in the
National Guard and Reserve, the Secretary of Defense Employer Support
Freedom Award. Only 15 employers received the award in 2008, from about
2,200 nominations.
Because of his belief that our company goes above and beyond the call
of duty, Mike Monfalcone, an employee in our Human Resources department
and a commander in the Navy Reserve, nominated Dominion for the presti-
gious award. Thankfully, he has returned safely from duty in Iraq. He is one
of 87 Dominion employees who have been mobilized for active duty service
since Sept. 11, 2001.
The Dominion Thing. We try hard to do right by our employees. They
represent our first and foremost embedded strength. In almost every instance,
they go the extra mile—“the Dominion thing,” as Kim Lowers says. She is a
manager in her 24th year with the company who volunteered for days to help
the citizens and emergency responders of Suffolk, Va., when a tornado
ravaged that community in spring 2008. Whether steering people away from
a downed power line or completing their paperwork to reconnect power
to their houses, Kim gave it her best, like so many other active employees.
Throughout Dominion we are giving it our best, too.