Carphone Warehouse 2014 Annual Report Download - page 31

Download and view the complete annual report

Please find page 31 of the 2014 Carphone Warehouse annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

Page out of 108

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108

Carphone Warehouse Group plc
Annual Report 2014 29
STRATEGIC REPORT
PEOPLE
EMPLOYEE ENGAGEMENT
Our people are the Company’s greatest asset and therefore its
biggest investment. Attracting and retaining the right people by
ensuring they feel valued and rewarded is of the utmost importance.
We encourage two-way dialogue with colleagues, through a variety
of communication channels.
Our teams are central to delivering the strategy for the business.
Our annual OneTeam conference brings managers together to discuss
the strategy of the business and the plan for its implementation going
forward. We also hold regular ‘Town Hall’ meetings in our Acton
support centre with a follow-on cascade to the rest of the business.
We use a balanced scorecard called ‘Compass’, based on the belief
that engaged teams deliver great service, which, in turn, delivers
results for the business. Colleague objectives and rewards are aligned
to this scorecard. We measure the people element of our scorecard
using a colleague engagement survey called ‘Pulse’, which runs
twice a year.
Colleague feedback has influenced some of our biggest people
initiatives over the last year including ‘My Learning World’, an online
learning platform has been designed to support our people by
providing relevant training and tools to help them carry out their
roles to the best of their abilities.
During the year we launched a sharesave scheme giving employees the
chance to own a part of the company and share in its success. Over %
of employees registered under either a three-year or five-year scheme.
We want our people to enjoy working for the business. We encourage
a range of social activities and last year saw the return of the Carphone
Warehouse Ball with circa , colleagues inattendance.
 saw the return of the CPW ball with circa , colleagues in attendance. Colleagues taking time out for yoga.
Employees get in training as part of our Race to Fitness campaign.
We believe that the key to our success as a business is its exceptional group of colleagues who are innovative and
creative, customer focused, great at building relationships, achievement driven and who can strike the perfect balance
in the risks they take and the decisions they make.
HEALTH AND WELL-BEING
Healthy living is promoted through a number of initiatives and
facilities including on-site gyms in Acton, Warrington and Preston,
where we also provide on-site canteens offering a range of foods
fora balanced diet.
Last summer, support centre employees took part in activities such
as touch rugby with the RFU, football skills with Queens Park Rangers
football club, table tennis, golf, basketball, gym workouts and yoga
as well as enjoying complimentary massages and healthysnacks.
Support is offered in other ways too. The Employee Assistance
Programme offers a / online and telephone helpline for all of
ouremployees, and an opportunity to speak to an independent,
impartial third party.
We are pleased to be the headline sponsor of the Race to the Stones
. This ultra-marathon challenge will be held over two days during
July . Around  employees have registered to take part in what
promises to be a fun and fit weekend for all. We have nominated Get
Connected as the headline charity for this event, helping to increase
awareness for our charity partner. To coincide with employee training
for the  Carphone Warehouse Race to the Stones, a wider well-being
campaign is being run to encourage employees to exercise and adopt
healthier lifestyles. Race to Fitness is a  week programme where
employees exchange training tips, ‘ask the experts’ and take part
inrunning clubs and local well-being initiatives.