Carphone Warehouse 2014 Annual Report Download - page 14

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STRATEGIC REPORT
CONNECTED WORLD SERVICES ("CWS")
CWS aims to leverage the specialist skills, operating processes and technology
ofthe business to provide services to third parties looking to develop their own
connected world solutions.
CWS already provides managed services to a number of businesses and is actively
exploring further opportunities within existing markets and elsewhere.
CONNECTED RETAILING
IS A COMPLICATED BUSINESS...
Selling connected devices requires a range of experience and processes that many retailers find impossible
tobuild. It can be an expensive, complicated and difficult process.
WHY SO COMPLICATED?SUITE OF SERVICES
CONNECTED
RETAILING
+MNO and supplier relationships
+Complex propositions
+Exposure to fraud
+Complex remuneration structures
+Need for highly trained consultants
Multi-channel consultancy and
supportfor connected product and
service propositions, ranging from
specific managed services through
topartnerships on the Best Buy
Mobile model
SERVICES
AND SUPPORT
+Regulation
+Exposure to fraud
+Repairs: manufacturer accreditation
Provision of insurance services,
including policy administration,
claims administration and fulfilment,
and provision of technical support
solutions forconnected devices
HONEYBEE
PLATFORM
+Capital intensive
+Requires interfaces to networks
+Tracking serialised stock
+Credit checking
Provision of technology platforms
and managed services to support
complex transactions, connections
toservice providers and customer
relationship management
GLOBAL
PARTNERSHIPS
+Scale is key to buying power
+Short supply of popular devices
+Rapid product cycles
Leverages CPW’s scale and
commercial relationships,
enablingpartner retailersto
sourcehardware and to access
network operatorservices
Partner
Partner
Business evolution: Evolving
Carphone Warehouse Group plc
Annual Report 2014
12