Barclays 2012 Annual Report Download - page 62

Corporate governance report
Relations with Shareholders
Shareholder type
Institutional
Shareholders
Barclays Investor Relations is dedicated to managing long term relationships with institutional investors and sell-side
analysts. A structured Investor Relations programme is in place to ensure regular communication with shareholders
and access to the Group Chief Executive and Group Finance Director as well as senior management from across the
business.
Shareholder engagement is spread throughout the year, with particular focus around results periods, which provide
the opportunity for regular dialogue with current and prospective investors. Approximately half of our investor
engagement is conducted by executive management, with the remainder led by Barclays Investor Relations.
In addition to the global programme of investor meetings, Barclays also participates regularly in investor conferences
designed to provide access to a wider audience. Barclays also hosts seminars for investors and analysts on business
specific topics led by senior management. Relationships with sell-side analysts are maintained through regular
dialogue with Investor Relations and formal briefings with executive management.
Views expressed by shareholders are communicated effectively to the Board. The Chairman and Senior Independent
Director also meet regularly with Barclays larger shareholders to hear their views on corporate governance matters,
including remuneration and Board composition.
Debt
Investors
A dedicated Debt Investor Relations team within Investor Relations was set up in the autumn of 2012, with the aim of
proactively engaging with fixed income investors and credit analysts in a way that presents a single (equity and debt)
face to the market. The team has led numerous meetings, including supporting Treasury in the global marketing of
the Contingent Capital Notes issuance in November 2012, and is the primary contact for credit rating agencies.
The Debt Investor Relations team has also launched a new debt focused section in the Investor Relations section of
Barclays website, which provides information on the Group’s capital, funding and liquidity positions as well as credit
ratings. During 2013, Debt Investor Relations will continue to work closely with Treasury to deliver structured, targeted
and disciplined debt investor engagement.
Private
Shareholders
Barclays has a large private shareholder base and understands the need to treat all shareholders fairly, following
industry best practice in terms of disclosure.
We recently re-consulted all of our private shareholders on how they would like to receive their shareholder
information. We believe that communicating electronically with our shareholders ensures that they receive regular, up
to date information about Barclays directly to their inbox. For example, we email all Barclays e-view members with our
quarterly financial results and dividend information. They can also vote online for AGMs, view any transactions on
their shareholding, instantly update their personal and bank details and receive an electronic dividend tax voucher. It is
also beneficial for the environment and lowers costs for Barclays. We therefore actively encourage private
shareholders to join Barclays e-view. Shareholders can sign up to Barclays e-view at www.eviewsignup.co.uk. We also
encourage our private shareholders to hold their shares in Barclays Sharestore, where shares are held electronically in
a cost-effective and secure environment.
We maintain a dedicated email address and Barclays Shareholder Helpline with our registrars so that our shareholders
can easily contact them if they have any questions about their shareholding. In order to ensure that the registrar
provides the highest quality of service to our shareholders, we regularly monitor their operational performance via
monthly meetings at which management information on transactions undertaken by the registrar are discussed in
detail, together with service level reports.
We are aware that, sometimes, shareholders do not keep their personal details on the shareholder register up to date.
We recently conducted a tracing process using our search agent, Prosearch, to reunite over 24,000 Barclays
Sharestore members identified by the registrar as having lost contact with us, with their shares and unclaimed
dividends. As at 31 December 2012, we had returned £1.8m of unclaimed dividends to our shareholders.
A wide range of information for all our shareholders can be found on our website Barclays.com. We ensure that all
documents produced for investor events are provided on the Investor Relations section of our website.
Private shareholders can discuss their concerns with us by email: [e-mail] or in
writing to Shareholder Relations at Barclays PLC, 1 Churchill Place, London E14 5HP.
barclays.com/annualreport60 I Barclays PLC Annual Report 2012