Bank of the West 2009 Annual Report Download - page 7

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finances. Banking with us is easy and hassle-free thanks
to our more than 650 conveniently located branches
and our broad network of ATMs, which are in the midst
of a major upgrade.
We have been able to maintain our commitment to
customers and to improving our technology because of
our financial strength and our ability to take the long-
term view. Through 2009 we remained well capitalized
and enjoyed the support and strength of our parent
company BNP Paribas.
In 2009, we added branches in Monterey, Santa Cruz
and Folsom, California, and we remodeled and
relocated several other branches to better serve new
and existing customers.
Through a variety of promotional campaigns and
innovative products we attracted more than 115,000
new households last year.
Our commitment to diverse communities is demon-
strated by the breadth of our services. Our Pacific Rim
Banking group has more than 100 relationship bankers
who conduct business in Mandarin, Cantonese,
Taiwanese, Japanese, Korean, Vietnamese and English.
The division has 19 branches in California, many located
in communities with large Asian-American populations.
In communities where Spanish is prominently used, our
branch staff can do business in Spanish.
In the midst of dramatic changes
in our industry in 2009, one
thing that did not change was
our commitment to service.
As always, we remain dedicated
to doing what is right for
our customers today and in
the future.
“Our customers appreciate the kind of relationship banking we provide.
A personal banking relationship means knowing our customers and under-
standing their financial situation and goals so we can help them achieve
their dreams. Whether through personal contact in a branch, via online
banking, at our ATMs, or over the phone, our commitment to customers is
unsurpassed. That’s why the majority of our customers recommend us to
others. We are honored by their trust.”
Andy Harmening, Senior EVP, Regional Banking Group
Community college foundation executive Lindy Maynes
began with us as our business customer in Antioch,
California. Thrilled with our service, she opened her
personal accounts with us and recommended us to her
brother for a mortgage loan. She was impressed with
that process, and finalized her own mortgage with us in
December, 2009.
Antioch, California Branch Manager Christine O'Brien, left, with her customer Lindy Maynes at the Lone Tree Branch.
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