Bank of the West 2009 Annual Report Download - page 17

Inspiring trust with reliable solutions, thorough and
transparent consultation, customized service and
strong execution allows commercial relationships to
develop and expand. TriZetto Group in Newport Beach,
California, develops and markets medical record
software that allows physicians and insurers to
communicate efficiently. As one of a group of banks
providing the firm’s operating capital, we had studied
TriZetto’s financial needs and knew the company
well. As a result, our team was able to present the
company with a customized and compelling service
offer to supply their cash management, fixed income
investments and corporate credit card solutions.
Our cash management relationship specialists work
with many clients on a daily basis, serving as a natural
extension of our customers’ financial departments.
They are a key component in our ability to achieve
long-term client satisfaction and to deepen commercial
relationships through identification of unmet needs.
By educating customers to manage their corporate
spending as well as their employee expenses through
more efficient commercial card accounts, we had by
year’s end increased our commercial card client list
by 27%. Collectively, our commercial card customers
spent 40% more on their cards than in 2008. We have
increasingly expanded our focus to include scalable
commercial card programs for ever larger companies.
Near the end of 2009, the large Idaho paper and
packaging manufacturer Boise, Inc. shifted their
commercial card accounts to us so that their nearly
4,000 employees could benefit from our efficient
card program.
Especially now, solid, timely execution of essential
business financial services helps create success, and
Bank of the West cash, investment and payment
solutions give client companies a high degree of
dependability and a marketplace advantage.
Whatever our customers’ needs, our customer-centric,
full relationship banking model enables strong,
results-oriented partnerships between the bank and
our middle-market company customers.
Antinori has made wine near Florence, Italy since 1385,
owned and operated continuously by a single family. When
the Antinori family’s 26th generation sought to refinance
Antica, a much newer Napa Valley property, their Italian
bank, BNP Paribas affiliate BNL, recommended our
Napa-based wine specialists. Our wine industry expertise,
exceptional customer service and commitment to long term
relationships were a perfect match for this family enterprise.
SVP Adam Beak, Premium Wine group, left, with Piero Antinori in the Antica wine cave.
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