Bank of Montreal 2004 Annual Report Download - page 5

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How Did We Do? What’s Next?
At BMO Financial Group, we believe that to maintain the trust
of our shareholders, customers and employees, and to secure the future
of our business, we must be accountable and transparent.
In practice, that means reporting on our past performance
and, just as importantly, disclosing our priorities going forward.
In simple terms, it means answering the questions
How did we do? and What’s next?
We are committed to providing such information, whether the news
is less than desired or – as is the case this year – very good.
Contents
IFC BMO Financial Group at a Glance/Financial Highlights
2Chairman’s Message to Shareholders
3Chief Executive Officer’s Message to Shareholders
6Year in Review
8Business Overview
16 Management’s Discussion and Analysis
18 Financial Performance and Condition at a Glance
70 Supplemental Information
82 Statement of Management’s Responsibility for Financial Information
82 Shareholders’ Auditors’ Report
83 Consolidated Financial Statements
87 Notes to Consolidated Financial Statements
123 Bank-Owned Corporations
124 Corporate Governance
126 Board of Directors and Honorary Directors
127 Members of Management Board
128 Glossary of Financial Terms
IBC Shareholder Information
2004 Strategic Priorities
✔Improve productivity.
pages 7, 21
✔Improve customer loyalty in Canada.
pages 21, 37
✔Improve U.S. performance.
page 21
✔Drive sales and increase share of wallet.
page 21
✔Aggressively pursue U.S. acquisitions.
pages 10, 21, 39
✔Maintain status as an employer of choice.
pages 12, 13, 21
✔Create a sustainable, high-performance culture.
pages 12, 13, 21
2005 Strategic Priorities
Achieve financial targets with a particular focus
on productivity.
Drive revenue growth by providing a superior client
experience, earning a larger share of customers’ business.
Continue to improve U.S. performance.
Accelerate growth in the United States both organically
and through acquisitions.
Grow net income in Canada through operational
efficiency and improved market share, accelerating our
growth in commercial banking and wealth management.
Build a high-performance organization by developing
our people, living our values and being an employer
of choice.
Maintain our world-class foundation of leading
governance, sound risk management, productive
systems and excellent after-sales service.