Bank of Montreal 2004 Annual Report Download - page 16

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BMO Financial Group Annual Report 200412
Employees
Reaching for top performance means consistently and continuously
improving the skills and knowledge of our people, while giving
them the tools to serve our clients better. It also means maintaining
a workplace that is based on inclusion, fairness and respect.
Asking Our Employees
Early in the 1980s, we introduced
our Annual Employee Survey (AES),
a comprehensive survey of employee
opinions. It was designed to encourage
ongoing dialogue and to assess the
views of employees on a wide range of
topics, such as strategy, training and
the workplace environment. The AES
is one of our most effective tools for
listening to our colleagues and ensuring
in turn that we get it right with
our customers.
The 2004 AES is a good news story.
At 83%, our employee participation
rate was the highest in BMO’s history,
a stellar achievement for an organiza-
tion
of more than 34,000 employees.
Our Enterprise Engagement Index,
which measures the overall relationship
between employees and our organiza-
tion, received the highest score since the
index was introduced in 2001. Another
encouraging trend – a substantial major-
ity
of employees say that our AES results
are being used to effect positive change.
Business Overview
$634 million
Over the past decade, we have
invested more than half a billion
dollars in employee training and
development. As a result, training
times have doubled over the period
to an average of approximately
6.5 days per employee annually.
33.1%
The number of women executives
in our Canadian operations has more
than tripled, from 9% to 33.1%, since
we launched our groundbreaking
Task Force on the Advancement of
Women in 1990.
Commitment to Learning
BMO Financial Group’s corporate university, the
Institute for Learning – which celebrated its 10th
year of operation in 2004 – is a tangible symbol
of our long-standing commitment to employee
development and our leadership in training.
Last year, we conducted a full assessment
of our entire training curriculum and then
made improvements to ensure that our learning
programs continue to directly align with our
business strategy.