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6 _ Air France-KLM 2010-11 Annual Report
A look back at the 2010-11 financial year
APRIL 2010
VOLCANIC ERUPTION IN ICELAND
The eruption of the Icelandic volcano
Eyjafjöll leads to the almost total shutdown
of operations. Something not seen
in Europe since the Second World War.
JULY 2010
HISTORIC CONTRACT
FOR MAINTENANCE
Air Canada entrusts the Group with the
engine support on the GE90 powerplants
equipping its B777s. In terms of revenue,
this contract is one of the largest in the
history of maintenance.
AUGUST 2010
SERVAIR OPENS OPERATIONS
IN KENYA
Servair, the Air France subsidiary
specialized in airline catering and airport
services, now offers its services in Kenya
at the Nairobi and Mombasa outstations
thanks to the acquisition of the company
NAS Catering. Servair is leader in the
African continent with 17 sites.
SEPTEMBER 2010
AIR FRANCE’S NEW BUSINESS OFFER
Air France upgrades its Business offer
by introducing a more comfortable and
more practical seat for working, relaxing
or sleeping. A choice of menus and new
services throughout the travel experience
also enhance this offer.
SEPTEMBER 2010
AIR FRANCE-KLM,
A RESPONSIBLE LEADER
Air France-KLM is conrmed air
transport leader for sustainability. For the
sixth successive year, the Group is
included in the benchmark nancial index,
the Dow Jones Sustainability Index.
NOVEMBER 2010
FIRST AIR FRANCE-KLM
STRATEGIC PLAN
Embark, the Group’s strategic project
is presented to employees. This rst
corporate project common to
Air France and KLM unveils
the Group’s goals for the coming
years: return to growth and be
a leader in the globalized
airline sector. The project is
structured around three key values:
together, open and committed.