Air France 2011 Annual Report Download - page 32

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30 _ AIR FRANCE-KLM 2010-11 Annual Report
To satisfy their customers, Air France
and KLM operate one of the youngest fleets in the world.
Air France is the first airline to offer the A380 bound for Africa,
the aircraft having been inaugurated in February 2010 on
the Paris-Johannesburg route. On board flights to Brazzaville
and Pointe Noire, customers benefit from new Business
seats whose increased comfort has been well received,
in satisfaction surveys, by 90% of customers.
To improve passenger comfort, Air France’s
multicultural crews facilitate passenger services at the airport.
Staff with expert knowledge of the African continent are
present on flights and ensure the commercial relationship by
taking into account any geopolitical, commercial, regulatory
and cultural specificities peculiar to individual countries.
Repairing nets, Sierra Leone
Monrovia, Liberia
Dusk in Nairobi, Kenya