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Air France-KLM 2010-11 Annual Report _ 3
C O N T E N T S
2010-11
P.8
INTERVIEW WITH
PIERRE-HENRI
GOURGEON,
Chief Executive Officer of Air France-
KLM on the outlook for the Group
and the Embark corporate project
• Three questions for Peter Hartman,
President and CEO of KLM
P.13
CUSTOMERS
Reinforcing our service culture
P.18, 46, 56
HIGHLIGHTS
Key figures and highlights
of the passenger, cargo
and maintenance businesses
P.21
DEVELOPMENT
Consolidating our leadership
position • A look at the Group’s
main growth areas • Map
of the network
P.39
OPERATIONS
Teams mobilized 24/7
P.49
PEOPLE
Portraits of Air France-KLM staff
P.59
FINANCE
A review of the results for the year
• Governance • Consolidated
financial statements
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