Air France 2011 Annual Report Download - page 54

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Manal Al Nammari
Station Manager at Lomé (Togo),
Air France-KLM
“The working day of a Head
of Station is spent with his or her
team, planning the departure and
arrival of the aircraft. You need
to deal with everything: the crew,
the aircraft, the cargo, etc.
And of course, most importantly,
the customers! You need to ensure
that all the regulations are
respected, particularly in terms
of security and safety.
The two key words in my job are
contact and control. To reconcile
everything, you need to be
diplomatic but I find that being
a woman gives me an advantage:
people talk more openly to a woman
and they listen more.”
52 _ AIR FRANCE-KLM 2010-11 Annual Report