Access America 2010 Annual Report Download - page 27

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for tour operators and travel agencies.
“Last minute” online offers dominated
traditional travel channels. In fact, online
sales and ocean cruises are the only growing
sectors in the still crippled tourism industry,
which accounts for 62% of our Italian entity’s
revenues. The remaining 40% is generated by
business with the insurance companies, banks,
automotive manufacturers and companies
like Mediaworld. Nevertheless, our Italian
business unit achieved good results thanks
to Globy, a very innovative travel insurance
product for individuals. Our Italian business
unit also broadened its expertise in extended
warranties for white & brown goods and
signed a significant new assistance contract
with CaRiGe, which now figures among its top
10 customers!
THE NETHERLANDS
Receives multiple awards for best products
and services
2010 was a successful year for our business
unit in the Netherlands. The strategic focus
on innovation, growing current clients and
acquiring appropriate new businesses paid off.
Our Dutch business unit won three awards for
best new products and services. Furthermore, it
launched an innovative mobile application that
provides customers with even better access to
its assistance platform. It also signed important
new contracts with both existing and new
clients, which ensures future revenue streams.
POLAND
Economic stability and unique innovative
offers make for a successful year
Throughout the long, global economic storm,
Poland has continued to maintain its economic
stability, and demonstrated positive trends.
2010 saw a growth in the Polish GDP, falling
inflation and diminishing unemployment, and
+7.1%
in turnover
64%
of Allianz Global
Assistance
turnover
Groupoffices
Branches
Commercial activity
Special partner
Countries with group offices:
− Austria
− Belgium
− Czech Rep.
− France
− Germany
− Greece
− Ireland
− Italy
− Poland
− Portugal
− Reunion Island
− Russia
− Spain
− Switzerland
− The Netherlands
− Turkey
−UK
Countries with branches:
− Romania
Countries with commercial
activity:
− Bahrain
− Bosnia/Herzegovina
− Bulgaria
− Serbia/Montenegro
− Croatia
− Slovenia
− Lebanon
− Baltic Countries
− Denmark
− Finland
− Norway
− Sweden
− Ukraine
− Uzbekistan
− Moldova
− Slovak Rep
− Hungary
Special partner:
− Morocco
Allianz Global Assistance / Annual Report 2010–23