Access America 2010 Annual Report Download - page 15

so that customers will come back time and
time again. These solutions include insurance
and protection against lost or stolen luggage,
repatriation due to illness, medical and hospital
expense coverage when abroad, reimbursed
fares when your customers must cancel a trip
due to unforeseen events, and vehicle repair
in case of a breakdown. And did you know that
you can rely on us for these solutions around
the clock, around the world? Whoever you are,
wherever you’re from and wherever you’re
going, our help is at your fingertips. So, relax
and put your trust in us: you can travel worry-
free and receive exactly the travel services
youexpect:
− solutions for business travellers
− assistance solutions for holidays abroad
− leisure and sports solutions for specific
activities such as ski, golf
− holiday accommodation solutions
− Schengen zone solutions
− globetrotter solutions.
2 - Continuous improvement
inourservicequality
Where do we truly excel in our year-by-year
achievements? We would have to say in
medical assistance services. For years now, and
2010 was no exception, we have carried out
135,000 medical assistance and repatriation
interventions for you and your customers.
We’re able to do this thanks to our multi-
lingual travel and medical assistance specialists
around the world, who are on call 24/7. While
you rely on us, we rely on our comprehensive
international network of top-quality, certified
service providers and 180 international
correspondents.
Our medical team helps you in more ways
than one. Our internationally experienced
and certified doctors have evaluated hospitals
and clinics in countries where medical
coverage is questionable or inconsistent.
Their goal is to optimise the healthcare you
may need with a database built from first-hand,
professional visits. This database provides our
500 doctors and medical staff with critical
information about the establishments where
patients are likely to be hospitalised while
abroad. This information includes care quality,
hygiene, equipment, the illnesses treated there
and more. Each facility receives an annual
evaluation visit, and our evaluation team
regularly adds new structures to the database.
In 2010, 1,528 hospitals in 541 cities in 132
countries were cited.
We also assess the quality of medical facilities
located in airports as an efficient way to
assist airline companies in case of an aircraft
diversion. This “In-flight Medical Support”
was launched in 2008. Today, there are 242
evaluated airports in our worldwide database.
Only a few international travel players have
such a tool at their disposal. So, if you want
that extra service, that extra quality and that
extra peace of mind when you travel… look
no further! You’ve come to the right place at
Allianz Global Assistance.
3 - A commercial approach that is flexible,
adaptable and made just for you
We have a very pragmatic commercial
approach to how we manage our international
requests for tenders. We’ve set up an
international travel sales team whose primary
job is to respond to our international partners’
demands for online solutions. This team must
co-ordinate local business requirements in
line with our partners’ international strategies,
and sell and implement travel insurance and
assistance in several countries. This is possible
because of the close, transparent collaboration
that exists between this team and our different
business units for exchanging information and
best practices.
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Technology. More technology.
Andevenmore technology
In 2010, we continued our active
deployment of TI 2.0 (Travel Insurance
2.0) and began toadapt it to other types
of products, such as online ticket event
protection. TI 2.0 wasa revolutionary
solution based on a real-time exchange
of information that makes it possible
to customise a travel insurance offer
according to a customer’s travel
profile. TI 2.0was first launched and
deployed in the US end of 2007. It was
then introduced to our main European
travel partners in 2009. In 2010, TI2.0
expanded in Europe, and is now
deployed over a platform that responds
to the market’s most demanding criteria
in terms of availability and response
time. We’re committed to staying on
the technological edge; so, year after
year, we continue to invest inthis
platform. It’s just one of the ways that
we can stay ahead so that you can
benefit the most from our increasingly
wide offer ofinnovative, quality products
andservices.
Allianz Global Assistance / Annual Report 2010–11