Access America 2010 Annual Report Download - page 22

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INTERNATIONAL
PRESENCE
Our business in Asia-Pacific continues to
impress and 2010 saw significant progress
towards the realisation of our regional 2015
Ambition revenue targets. In a region that is
home to 40 per cent of the world’s population,
we are establishing a considerable presence
fuelled by our unique assistance offer in the
automotive and health and lifecare markets,
and our market-changing innovation in
e-commerce travel and speciality insurance.
Across the region, our revenue and combined
operating profit each climbed 43% over 2009 −
stellar results in a year marked by a debilitating
volcanic ash cloud, too-frequent natural
disasters and unplanned financial market
turbulence. It is clear that our continued
investment in Asia-Pacific and our applied
leadership engagement model are producing
good returns and exciting potential for the
future ofour global business.
Australia
Market leader in travel insurance and
agrowing health/lifecare business
Revenue grew by 7.5% in 2010, with double-
digit growth for our roadside assistance
business. Travel insurance posted particularly
strong sales and we are now market leader
with an estimated 40% share. Student health
sales increased modestly in 2010 while the
number of international students dropped by
9.3%–this together with claims exposure to
the volcanic ash cloud created temporary profit
challenges.
E-commerce innovation continued with the
launch of new iPhone applications, new China
web functionality, and ongoing expansion into
convenience protection products. 2010 also
saw and a significant government contract
win for our burgeoning health and lifecare
business.
China
Impressive year-to-year growth and solid
leadership in roadside assistance
We remain the leading B2B roadside assistance
provider in the largest automotive market
in the world, and 2010 saw important
business wins with major local automotive
manufacturers and in the financial institutions
market. Revenue was up an impressive 74%
over 2009 and operating profit also pushed
Asia-Pacific
Stellar results in a challenging, turbulentmarket
+43.2%
in turnover
13%
of Allianz Global
Assistance
turnover
Groupoffices
Branches
Commercial activity
Countries with group offices:
− Australia
− China
− India
− Japan
− Singapore
− Thailand
Countries with branches:
− Malaysia
Countries with commercial
activity:
− New Zealand
− South Korea
− Taiwan
18–Allianz Global Assistance / Annual Report 2010