United Technologies 2011 Annual Report Download - page 3

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12011 ANNUAL REPORT
WE AIM TO BE
THE LEADER IN
ALL WE DO.
United Technologies was built on a spirit of innovation
and a commitment to be the leader in all we do. That
spirit continues today. Our products are designed for
top energy eciency as well as top performance.
We develop sustainable solutions that make buildings
comfortable, safe and environmentally sound. Our
technology is game changing and makes modern life
possible. We strive to set the standard for customer
service. Above all, we aim to deliver results the right
way — ethically, safely and profitably.
ANNUAL REPORT CONTENTS
Shareowner Letter 2
Growth 6
Technology 7
Emerging Markets 8
Solutions 10
Service 12
Performance 13
Our Approach 14
At a Glance
Financials 18
Corporate Responsibility 19
Business Unit Highlights 20
Our Commitments 24
Financials 25
Cautionary Note
Concerning Factors
That May Aect
Future Results 53
Board of Directors 90
Leadership 91
Shareowner Information 92
Recognition Inside
back cover