United Technologies 2011 Annual Report Download - page 26

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UNITED TECHNOLOGIES CORPORATION24
OUR COMMITMENTS
OUR COMMITMENTS DEFINE WHO
WE ARE AND HOW WE WORK.
THEY FOCUS OUR BUSINESSES
AND MOVE US FORWARD.
OPPORTUNITY
Our employees’ ideas and inspiration
create opportunities constantly, and
without limits. We improve continuously
everything we do, as a company and as
individuals. We support and pursue lifelong
learning to expand our knowledge and
capabilities and to engage with the world
outside UTC. Confidence spurs us to take
prudent risks, to experiment, to cooperate
with each other and, always, to learn from
the consequences of our actions.
RESPONSIBILITY
Successful businesses improve the human
condition. We maintain the highest
ethical, environmental and safety standards
everywhere, and we encourage and
celebrate our employees’ active roles
in their communities.
RESULTS
We are a preferred investment because
we meet aggressive targets whatever the
economic environment. We communicate
honestly and forthrightly to investors, and
deliver consistently what we promise. We
are a company of realists and optimists,
and we project these values in everything
we do.
PERFORMANCE
Our customers have a choice, and how we
perform determines whether they choose
us. We aim high, set ambitious goals and
deliver results, and we use customer
feedback to recalibrate when necessary.
We move quickly and make timely, well-
reasoned decisions because our future
depends on them. We invest authority
where it needs to be, in the hands of
the people closest to the customer and
the work.
INNOVATION
We are a company of ideas that are
nurtured by a commitment to research
and development. The achievements of
our founders inspire us to reach always
for the next innovative and powerful
and marketable idea. We seek and share
ideas openly and encourage diversity of
experience and opinion.