United Technologies 2011 Annual Report Download - page 15

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132011 ANNUAL REPORT
By implementing ACE—our Achieving
Competitive Excellence operating system.
With its focus on continuous improvement,
ACE enables us to meet—even exceed—
customer expectations, while reducing
costs and improving productivity and
employee engagement.
HOW DO YOU
OUTPERFORM THE
COMPETITION? Being a top competitor in today’s economic environment
requires sound strategies, their eective execution and a
commitment to improve continuously. To achieve this, we
manage all of our activities through the rigorous applica-
tion of our ACE operating system. By the end of 2012, we
expect 80 percent of our sites to be rated ACE Gold or
Silver. This represents the highest levels of performance
and customer service.
We are moving forward with a number of ACE initiatives.
Among them: the Supplier Gold program to help key
suppliers continuously improve their performance;
the Engineering ACE Certification Program to improve
engineering processes and products; and advanced
Lean initiatives to create and improve manufacturing
flow to enhance customer and shareholder value.
PERFORMANCE
A
QOur Collierville, Tenn., manufacturing facility was certified ACE
Gold in 2011. It is our largest ACE Gold site worldwide. Products
manufactured there include Carrier’s new Infinity heat pump with
Greenspeed intelligence. The home heating and cooling unit uses
breakthrough technology that delivers up to 69 percent higher
heating eciency than any ducted, air-source heat pump on
the market.
ACE GOLD