United Healthcare 2004 Annual Report Download - page 19

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Ovations is dedicated to serving the health and well-being needs of people over age 50. With national
Medicare expenditures reaching $300 billion annually and expected to rise by more than 150 percent
over the next 10 years, success for Ovations is measured by how well it helps address this unique
and growing need.
The measure of Ovations
>Offering a broad and unique array of affordable health insurance and related products for AARP members,
including nearly 4 million people enrolled in the AARP Health Care Options program.
>Providing affordable, network-based Medicare health plans and services to more than 330,000 seniors
and hundreds of employer retiree groups.
>Providing individualized care services through Evercare to more than 70,000 chronically ill and frail
seniors. Independent studies show that the Evercare program has resulted in fewer unnecessary
hospitalizations and nursing home placements, while earning high satisfaction ratings from enrollees,
family members and physicians.
>Helping 2.5 million older Americans lower their prescription drug costs through leading prescription
drug discount card programs.
>Helping adult children with aging parents by assessing their parents’ health care needs, identifying
resources and providing care advocacy and support.
>Assisting the British National Health Service in developing and providing care services to improve health
outcomes and optimize resource use for older individuals.
> Helping employers with high retiree benefit costs improve services to retirees, especially those with
serious and lifelong conditions, while conserving resources and managing costs to optimal efficiency.
Helping states strategize and optimize their Medicaid programs to give people more access to needed
health care services: That is the measure of success for AmeriChoice, a leading provider of health care
and services to 1.3 million beneficiaries of government-sponsored health care programs in 13 states.
The measure of AmeriChoice
> Coordinating resources among family, physicians, other health care providers and government and
community-based resources to ensure timely, effective care.
> Providing direct outreach assistance to individuals with serious, chronic health conditions to help them
preserve optimal health and avoid debilitating complications by creating and overseeing personalized care
management programs through the AmeriChoice Personal Care Model.
> Offering education and outreach programs that target the most frequent causes of severe health conditions
among AmeriChoice beneficiaries, such as asthma, diabetes, sickle cell disease, hypertension and pregnancy.
> Using technology to identify members with the greatest needs, facilitate outreach and set benchmarks
for clinical care for high-risk members.
> Conserving the resources of sponsoring states through innovative solutions that focus on coordination
and quality of care, so more eligible citizens are able to receive the maximum level of care.
OVATIONS
AMERICHOICE
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