United Healthcare 2004 Annual Report Download - page 18

Financial performance—Health Care Services
(includes the businesses of UnitedHealthcare, Ovations and AmeriChoice)
(in millions) 2004 2003 2002
Revenues $32,673 $24,807 $21,552
Earnings From Operations $2,810 $1,865 $1,328
Operating Margin 8.6% 7.5% 6.2%
HEALTH CARE SERVICES
(includes the businesses of UnitedHealthcare, Ovations and AmeriChoice)
Regardless of whether the customer is a small or mid-sized business, large local organization or an
individual, they all value the same thing: convenient access to affordable, high-quality health care.
For UnitedHealthcare, success is measured by how well it helps customers achieve that goal.
The measure of UnitedHealthcare
>Serving customers with broad, convenient access to health and well-being services through a single network
platform that includes more than 460,000 physicians and care professionals and 4,200 hospitals across America.
>Broadening access through unique strategic alliances with not-for-profit health care providers, including
Medica Health Plans and Harvard Pilgrim Health Care, to enhance health care access and affordability
in the Upper Midwest and New England, respectively.
>Making health care more affordable by leveraging the purchasing capacity of 22 million Americans
and $60 billion in purchased medical services to achieve the best value for care services, medical devices,
pharmaceuticals and diagnostic testing.
>Providing the broadest array of choices in affordable benefit products and services, including coverage
options for individuals, small businesses and mid-sized employers; affordable self-funded products for
small businesses; and integrated benefit programs for public entities, municipalities, universities and
large local employers.
>Serving consumers with information to make health care choices that favorably impact the quality
and affordability of health care. UnitedHealthcare offers consumer-driven health plans together with
health-related spending accounts, as well as a vast array of consumer discount purchasing programs.
>Providing customers with access to the information they need to select care from local hospitals and
physicians with proven success and expertise in delivery of cardiac, cancer and orthopedic care through
the UnitedHealth Premiumsm program and extending access to nationally recognized Centers of Excellence
for highly complex clinical needs.
>Promoting drug effectiveness and affordability through United Pharmaceutical Solutions, a provider
of drug benefit programs that engage consumers in the buying decision, provide access to a full range
of appropriate therapeutic agents and help them to choose the most clinically effective and optimally
priced drugs.
>Enabling individuals with chronic and acute conditions to access and use resources more effectively
through clinical outreach services, care facilitation and disease management programs, reminder programs,
and consumer information services about health conditions and treatment options.
> Promoting evidence-based medicine by sharing Clinical Profiles and conducting peer-to-peer reviews
with physicians, hospitals and other care providers.
> Simplifying and expediting transactions, while improving affordability, through the use of self-service
tools and Internet portals for consumers, physicians and care providers, employers, and brokers.
UNITEDHEALTHCARE
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