Telus 2005 Annual Report Download - page 6

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5
OPERATIONS, ORGANIZATION AND CORPORATE DEVELOPMENTS
Operations
TELUS is the largest telecommunications company in western Canada and the second largest
telecommunications company in Canada. It provides a wide range of wireline and wireless
telecommunications products and services including data, Internet protocol (“IP”), voice, video
and entertainment services.
Organization
TELUS is organized into four customer facing business units:
• Consumer Solutions, which provides wireline and wireless IP service, voice and
entertainment services to households and individuals across Canada;
• Business Solutions, which delivers innovative wireline and wireless data, IP, voice and
business process in-sourcing solutions to small and medium-sized businesses and
entrepreneurs and brings customized wireline, wireless, voice, data, IP, Information
Technology (“IT”) and e.business solutions to large multinational, corporate and public
sector customers;
• TELUS Québec, which focuses on the unique needs of the Québec marketplace by offering
businesses and consumers comprehensive and integrated wireless and wireline
telecommunications solutions, including data, Internet and voice; and
• Partner Solutions, which provides services to wholesale customers, including
telecommunications carriers, resellers, Internet service providers (“ISPs”), wireless
communications companies, competitive local access providers and cable-TV operators.
These customer facing business units receive essential support from the business capabilities
units comprised of Network Operations, Business Transformation and Technology Strategy, as
well as from the business enabling units comprised of Finance, Corporate Affairs (which
includes public policy, law, regulation, government relations and corporate communications) and
Human Resources.
Prior to the wireline-wireless merger, TELUS divided its operations into two separate business
segments: the wireline segment (formerly known as TELUS Communications) and the wireless
segment (branded as TELUS Mobility). Wireline products and services were provided primarily
through TCI, and wireless products and services were provided through TELE-MOBILE. The
four customer facing units of Consumer Solutions, Business Solutions, Partner Solutions and
TELUS Québec provided the wireline products and services and received essential support from
the business capabilities units and business enabling units within TELUS Communications,
while TELUS Mobility provided the wireless products and services and received essential
support for employee services, engineering, finance, information systems, sales and marketing,
operations, legal and regulatory matters from departments within TELUS Mobility.