Telus 2005 Annual Report Download - page 11

Download and view the complete annual report

Please find page 11 of the 2005 Telus annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

Page out of 55

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55

10
resource services to TELUS Sourcing Solutions Inc. (“TSS”), an indirect subsidiary of TELUS. This
contract builds upon the partnership between TSS and the Calgary Health Region. In October 2005,
TSS entered into a 10-year contract with the Calgary Board of Education (“CBE”), in which 50 CBE
employees transferred to TSS. This contract will provide for the delivery of some of the district’s
human resources services. TSS also signed a 15-year agreement with Hamilton Health Sciences to
deliver the process and information technology components of its human resources services.
Local
Local wireline services allow customers to complete calls in their local calling areas and to
access long distance networks, wireless networks and the Internet. Virtually all homes and
businesses in TELUS’ incumbent service areas have access to some or all of its local services. In
addition to local calling, local services generally include enhanced calling features, such as call
display, call waiting, call forwarding and voice mail; Centrex for business customers; public pay
telephones; and competitive long distance carrier access. Local access or exchange service is the
largest component of local wireline service, and is generally provided on a monthly flat rate
basis.
CLECs operating in Canada provide service to their customers over facilities they have
constructed or leased from ILECs in a given region or by reselling the local services of the
ILECs (including TELUS). CLECs that use their own facilities or facilities leased from TELUS
Communications are eligible to receive a subsidy when they provide service to residential
customers living in areas where TELUS, as an ILEC, receives a subsidy (see “Regulation –
Regulation of Local Services”).
TELUS is competing outside its incumbent territories as a non-dominant carrier and has obtained
approval to operate as a CLEC in certain targeted markets in central Canada where it
concentrates on providing business wireline services. TELUS is continuing to pursue CLEC
status in other areas in central and eastern Canada.
Long distance
Wireline long distance services interconnect customers in different local calling areas, and
provide domestic and international connectivity. TELUS offers its residential and business
customers a range of long distance savings plans, billing options, and call options. The largest
component of wireline long distance services is message toll services, which are transmitted
through fibre optic cables, microwave radio systems, cable carrier systems and satellite channels.
National and international wireline long distance services are provided through TELUS’ national
network and by way of interconnection with the networks of other facilities-based carriers and
resellers.
Data, Internet and IT services
TELUS provides both “traditional” or “legacy” data services and “enhanced” data services.
Traditional data services include circuit switched, packet switched and dedicated private lines.
Enhanced data services provide greater functionality to the customer, allowing a customer to
compress their telecommunications applications onto a single infrastructure. The primary