Telus 2005 Annual Report Download - page 12

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11
enhanced data services offered by TELUS are Internet access, private intranets, wide area
network outsourcing and electronic commerce. Customers may choose from a wide range of
data services to suit the complexity of their requirements, including required speed and volume.
TELUS is the second largest ISP in Alberta and B.C. and is the fourth largest wireline Internet
service provider in Canada. As at December 31, 2005, TELUS had 999,200 wireline Internet
subscribers, including 763,100 high-speed Internet subscribers. In 2005, the number of high-
speed subscribers increased by approximately 11 per cent. TELUS has seen an increase in the
use of data services such as business Intranets by business customers and in the use of personal
computer and Internet access by residential customers. TELUS also offers a range of broadcast,
teleconferencing and advanced intelligent network services – services that can be customized to
meet the specific needs of individual customers through software changes to network switches.
These services include special number services such as toll free 1-800 and 1-900 and enhanced
call routing.
TELUS provides businesses with IT services such as IT outsourcing, application development
and sustainment, and national IT consulting. As a provider of Web hosting services, TELUS
also offers managed hosting, co-location including shared Web and e-mail hosting services,
media streaming, data storage and security services. In addition, TELUS offers managed
applications services and software such as online backup Web conferencing, expense
management, customer relationship management and sales force automation. These services are
available across Canada and can be enhanced by connection with TELUS’ infrastructure through
points of presence throughout Alberta and B.C., Winnipeg, Regina, Saskatoon, and many cities
in Ontario and Québec.
In February 2005, TELUS purchased a controlling interest in Ambergris Solutions Inc.
(“Ambergris”), which provides TELUS with international call centre capability and backup
capabilities. The international call centre capability provides support for TELUS’ bids to offer
competitive call centre services to potential new clients.
The following table sets forth certain statistical information with respect to the wireline business
segment:
Wireline business December 31
2005 2004 2003
Network access lines (000’s) 4,691 4,808 4,870
High-speed Internet net additions (000s) (1) 73.4 128 152
High-speed Internet subscribers (000’s) (1) 736 690 562
Dial-up Internet net reductions (000’s) (1) (45.5) (38.2) (71.9)
Dial-up Internet subscribers (000’s) (1) 236 282 320
Total Internet subscribers (000’s) 999 971 881
Full-time equivalent employees(2) n/a 18,839 18,430
Total employees 22,888 19,500 19,029