Support.com 2007 Annual Report Download - page 9

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delivery of premium technology support, and the Solutions Toolkit, an integrated set of tools for sale and delivery of technology support services. We believe
that this technology, in conjunction with our service delivery capabilities and marketing and merchandising programs, will yield differentiated offerings and
create competitive advantage for us. As a result, we expect to continue to invest in consumer research and development activity in these and other areas in 2008.
Enhance Digital Service Provider Solutions
The triple play of high speed data, IPTV and VoIP services has changed the dynamics of the digital service market worldwide. We believe that service
providers are looking for proven solutions which can enable them to deal with the complexities of installation, activation, verification, management and on-going
support of these services for new and existing subscribers. We are focused on enhancing our existing products and developing new products to help digital
service providers address the key challenges related to supporting these new services. We intend these products to be easy to deploy, use and manage, and expect
some of them to be offered on a hosted basis.
Enhance Solutions for Corporate IT Departments
As corporate IT departments and IT outsourcers face the ever increasing complexities of supporting remote and mobile workforces with a wide variety of
new technologies, our proven solutions can both reduce cost and improve effectiveness through automation. We are enhancing our existing products and
developing new products to help corporate IT departments and IT outsourcers address key challenges in supporting their customers. We intend these products to
be easy to deploy, use and manage, and expect some of them to be offered on a hosted basis.
Consumer Services
We currently offer premium technology support through channel relationships with retailers, digital service providers and other companies and directly
through support.com. We offer these services through two North American call centers, as well as through home-based agents. Key features of our services are
the following: (1) our services are provided remotely, with technical experts available over the phone and the Internet; (2) our services leverage our proprietary
technology; and (3) our services leverage our extensive knowledge base of solving technology problems for digital service providers and corporate IT
departments. Service offerings include:
Premium Protection. Our Protection and Performance service installs, updates, and configures a user's virus scan and operating system software to
maximize data security. Additionally, the service improves performance of a user's computer by removing unnecessary applications. An advanced version of this
service also installs and configures parental controls and creates a user profile that restricts internet and application access, as specified by the customer.
Comprehensive Problem Resolution. Our Comprehensive Problem Resolution service is designed to assist consumers with a wide range of
computer-related problems. Our agents use our technology to remotely identify, diagnose and resolve technical problems and to answer questions that customers
have about their computers and related devices.
System TuneUp. Our System TuneUp service is designed to enhance the performance of computers. Our agents use our technology to remotely perform
various tasks such as optimizing computer settings, removing unnecessary programs and content, and re-organizing and compacting computer hard disk contents.
This results in faster computer processes including computer start-up and shut-down, loading of programs and internet browsing as well as increased disk space.
Virus and Spyware Removal. Our Virus and Spyware Removal service is designed to eradicate malicious software that may impact computer performance
and threaten the consumer's data. Our
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Source: SUPPORTSOFT INC, 10-K, March 13, 2008