Support.com 2007 Annual Report Download - page 15

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and other resources, stronger strategic alliances or greater name recognition than we have. We expect new competitors to enter the market given its relatively
early stage.
Companies we encounter in competing for enterprise customers include a broad range of publicly-traded and privately-held companies. In our digital service
provider business, we compete with Motive, NGB, Fine Point Technologies, 2Wire, Alcatel, Motorola and Siemens. In our corporate IT business, our principal
competition comes from companies such as ATG, BMC, CA, eGain, Hewlett Packard, Talisma, Kana, Knova and RightNow. In addition, we anticipate increased
competition from hosted offerings from companies like Citrix. We also expect that internally developed applications will continue to be a significant source of
competition in the foreseeable future. We believe that the principal competitive factors for our enterprise offerings include the following:
•
Breadth and depth of product functionality;
•
Demonstrated customer success and return on investment;
•
Scalability of platform and integrated architecture;
•
Quality, performance and reputation of solutions;
•
Pricing;
•
Implementation services and support; and
•
Product innovation.
The markets for our products are still rapidly evolving, and we may not be able to compete successfully against current and potential competitors. Our
ability to expand our business will depend on our ability to maintain our technological competitiveness, introduce timely enhanced products to meet growing
support needs, and deliver on-going value to our customers. Our potential competitors may have longer operating histories, significantly greater financial,
technical and other resources, stronger strategic alliances or greater name recognition than we have. Competition in our markets could reduce our market share or
require us to reduce the price of products and services, which could harm our business, financial condition and operating results.
Employees
As of December 31, 2007, we had 277 full-time employees and 19 contractors for total full-time equivalent headcount of 296. None of our employees are
covered by collective bargaining agreements. We believe our relations with our employees are good.
Executive Officers
Our executive officers and their ages as of March 10, 2008 are:
Name
Age
Position
Joshua Pickus 46 President and Chief Executive Officer
Richard Mandeberg 54 Executive Vice President, Consumer Solutions Group
Anthony Rodio 42 Executive Vice President, Operations
Michael Sayer 56 Executive Vice President, Enterprise Solutions Group
Shelly Schaffer 44 Executive Vice President, Finance
Ken Owyang 44 Chief Financial Officer, and Senior Vice President of Finance and
Administration
Joshua Pickus. Mr. Pickus has served as President, Chief Executive Officer and as a director of SupportSoft since April 2006. Mr. Pickus served as
Senior Vice President and General Manager of the Clarity Division of Computer Associates from August 2005 until April 2006. From November 1999 until
11
Source: SUPPORTSOFT INC, 10-K, March 13, 2008