Support.com 2007 Annual Report Download - page 18

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ITEM 1A. RISK FACTORS.
Forward-Looking Statements and Risk Factors
This report contains forward-looking statements regarding our business and expected future performance as well as assumptions underlying or relating to
such statements of expectation, all of which are "forward looking statements" within the meaning of Section 27A of the Securities Act of 1933 and Section 21E
of the Securities Exchange Act of 1934. We are subject to many risks and uncertainties that may materially affect our business and future performance and cause
those forward-looking statements to be inaccurate. Words such as "expects," "anticipates," "intends," "plans," "believes," "forecasts," "estimates," "seeks," "may
result in," "focused on," "continue to," and similar expressions often identify forward-looking statements. In this report, forward-looking statements include,
without limitation, the following:
•
our expectations and beliefs regarding future conduct and growth of the business;
•
anticipated impact of our consumer business on both revenue and expenses;
•
our expectations regarding our collaboration with premium technology support partners and the anticipated timing of any revenue from
these relationships;
•
our plans to expand the number of our customer support agents and to make such agents home-based;
•
our beliefs and expectations regarding the introduction of new products and related services and features;
•
our assessments and expectations surrounding profitability of our enterprise business;
•
our expectations regarding cash flows and expenses, including sales and marketing, research and development efforts, and administrative
expenses;
•
our beliefs regarding seasonality, mix of revenue, and other trends for our business;
•
our assessments and beliefs regarding the future outcome of pending legal proceedings and the liability, if any, that we may incur as a result
of those proceedings;
•
our expectations regarding the costs and other effects of acquisition and disposition transactions;
•
the assumptions underlying our Critical Accounting Policies and Estimates, including our assumptions regarding revenue recognition;
assumptions used to estimate the fair value of share-based compensation; assumptions regarding the impairment of goodwill and intangible
assets; and expected accounting for income taxes; and
•
the expected effects of the adoption of new accounting standards.
An investment in our stock involves risk, and we caution investors that forward-looking statements are only predictions based on our current expectations
about future events and are not guarantees of future performance. We encourage you to read carefully all information provided in this report and in our other
filings with the SEC before deciding to invest in our stock or to maintain or change your investment. Forward-looking statements are based on information as of
the filing date of this report, and we undertake no obligation to publicly revise or update any forward-looking statement for any reason.
Because forward-looking statements involve risks and uncertainties, there are important factors that may cause actual results to differ materially from our
stated expectations. These factors are described below. This list does not include all risks that could affect our business, and if these or any other risks or
uncertainties materialize, or if our underlying assumptions prove to be inaccurate, actual results could differ materially from past results and from our expected
future results.
14
Source: SUPPORTSOFT INC, 10-K, March 13, 2008