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SUPPORTSOFT, INC.
FORM 10-K
FOR FISCAL YEAR ENDED DECEMBER 31, 2007
TABLE OF CONTENTS
Page
PART I 3
ITEM 1. Business 3
ITEM 1A. Risk Factors 14
ITEM 1B. Unresolved Staff Comments 28
ITEM 2. Properties 28
ITEM 3. Legal Proceedings 28
ITEM 4. Submission of Matters to a Vote of Security Holders 29
PART II 30
ITEM 5. Market for the Registrant's Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities 30
ITEM 6. Selected Consolidated Financial Data 32
ITEM 7. Management's Discussion and Analysis of Financial Condition and Results of Operations 33
ITEM 7A. Quantitative and Qualitative Disclosures About Market Risk 45
ITEM 8. Financial Statements and Supplementary Data 47
Report of Independent Registered Public Accounting Firm 48
ITEM 9. Changes In and Disagreements With Accountants on Accounting and Financial Disclosures 79
ITEM 9A. Controls and Procedures 79
Report of Management on Internal Control over Financial Reporting 80
Report of Independent Registered Public Accounting Firm on Internal Control over Financial Reporting 81
ITEM 9B. Other Information 82
PART III 82
ITEM 10. Directors and Executive Officers of the Registrant 82
ITEM 11. Executive Compensation 82
ITEM 12. Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters 82
ITEM 13. Certain Relationships and Related Transactions 84
ITEM 14. Principal Accountant Fees and Services 84
PART IV 84
ITEM 15. Exhibits and Financial Statement Schedules 84
Signatures 87
Exhibit Index
2
Source: SUPPORTSOFT INC, 10-K, March 13, 2008