Support.com 2007 Annual Report Download - page 10

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agents use technology to remotely scan, identify and remove viruses and spyware and offer suggestions for continued protection.
Security Audit. Our Security Audit service is designed to protect a computer from hackers and malicious software. Our agents use our technology to
remotely perform various tasks such as configuring Internet firewalls, closing security holes in the operating system, and verifying that antivirus and
anti-spyware software is installed and current.
Network Set-Up and Troubleshooting. Our Network Set-Up and Troubleshooting service is designed to help consumers set up a wireless network in their
home. Our agents assist consumers to configure, connect and establish secure connections between your PC and home wireless network. In addition our agents
will diagnose and solve problems consumers are having with their current wireless home network.
Wireless Security Set-Up. Our Wireless Security Set-Up service is designed to help consumers keep their wireless networks safe. Our agents establish a
secure connection between the computer and wireless router and upgrade a consumer's network security to the latest settings available.
Printer Set-Up and Troubleshooting. Our Printer Set-Up and Troubleshooting service is designed to help consumers get their printers working. Our agents
will assist consumers to set up their printer, share it across a home network and keep it updated with the latest drivers.
Digital Camera Training and Set-Up. Our Digital Camera Training and Setup service is designed to help consumers connect, manage and share digital
photos. Our agents assist consumers with installing and configuring digital camera, photo management and photo editing software. Our agents also train
consumers how to transfer digital photos from their camera to their computer, share pictures over the Internet and obtain prints from online photo processing
services.
MP3 Player Training and Set-Up. Our MP3 Player Training and Setup service helps consumers learn how to transfer, download and organize digital
music and audio books. Our agents assist consumers with installing and configuring software to connect an MP3 player to a computer, download music from an
Internet music site, copy music from a CD to a computer, and organize music.
Google Apps Set-Up and Migration. Our Google Apps Set-Up Service is designed to help small businesses start to use Google Apps for email,
calendaring, document management and collaboration. Our agents assist in Google Apps configuration, set up user accounts, and perform the web domain and
service migration. Our Google Apps Migration Service is designed to migrate email, calendar and contact list information to Google Apps. In addition our agents
will show users how to upload and manage their documents within Google Apps.
Enterprise Products
For enterprise customers, we offer a number of products suitable for both digital service providers and corporate IT departments. We also offer certain
products targeted specifically at digital service providers' needs. Products that are suitable for both for digital service providers and corporate IT departments
include the following:
Desktop Agent. The SupportSoft agent is a desktop application that identifies, diagnoses and corrects potential problems prior to their impact on a user.
Additionally, should a user need to call a customer service representative or help desk analyst, the SupportSoft agent provides permission-based tools for
speeding the call by transferring system level information to the analyst electronically. For digital service providers, this product can diagnose and resolve
connectivity and email issues as well as other common problems that are faced by high-speed data subscribers. For corporate IT departments,
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Source: SUPPORTSOFT INC, 10-K, March 13, 2008