Sallie Mae 2003 Annual Report Download - page 9

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LENDER SELECTION LOAN ORIGINATION LOAN DELIVERY GUARANTOR SERVICES DEBT MANAGEMENT
HigherEd Sales
Providing electronic solutions is not new to Sallie Mae, but the challenge never
grows old for us. From sales to servicing, we are constantly looking for ways
to tap the power of technology to make the loan process easier for students,
families and schools.
Daniel Pinch
ASSOCIATE VICE PRESIDENT
OF STUDENT ADMINISTRATIVE SERVICES
AT EMERSON COLLEGE
Sallie Mae’s commitment to higher education is just one
of the reasons Daniel Pinch, associate vice president of
Student Administrative Services at Emerson College, has
referred to his school as a “poster child” for Sallie Mae.
Located in Boston, Emerson College is internationally
acclaimed for its communications and arts specialization.
Between its undergraduate and graduate programs, the stu-
dent enrollment is 4,000. Many of these students require
several funding sources—Stafford, PLUS and private loans—
to meet the prerequisites of attending school at Emerson.
Total annual costs, including tuition, fees and room and
board, are more than $30,000.When the one-time direct
lending school began its transition to the Federal Family
Education Loan Program (FFELP) in 1998, it did so in part
because Sallie Mae offers broader, more competitive financ-
ing options for students. Quality service also played a role
in its decision.
Says Adrienne Weible, Sallie Mae account executive for
the Northeast: “At the time, Emerson was looking for more
customized support. They also wanted additional funding
choices for their borrowers. We were able to meet their
request, and provide a breadth of products and services,
including an alternative loan program.”
Sallie Mae’s emphasis on technology also brought and
continues to bring additional value to the school.
“There is an ongoing effort at Emerson to make every-
thing electronic—to provide 24x7 access for our students,”
says Emerson’s Pinch. “Sallie Mae has allowed us to do just
that. From servicing our entire loan volume, to providing
online bill payment with the Net.PaySM product, to creating
processes that enable students to apply for loans online,
Sallie Mae is there all the way.”
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