Sallie Mae 2003 Annual Report Download - page 13

Download and view the complete annual report

Please find page 13 of the 2003 Sallie Mae annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

Page out of 24

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24

LENDER SELECTION LOAN ORIGINATION LOAN DELIVERY GUARANTOR SERVICES DEBT MANAGEMENT
OpenNet
11
Leaving his native country of India behind in 1984, Sudip Patnaik signed on for a
position with Sallie Mae in its IT department. Little did he know his decision
would evolve into a lifelong career. Today, as managing director of loan delivery
products, Sudip says he has found a “permanent home” with the nation’s leading
student loan provider.
Mary Parker
FINANCIAL AID DIRECTOR
LOUISIANA STATE UNIVERSITY
When school customers consider you their trusted advisor,
you know you’re doing something right. For Sudip Patnaik,
it’s all in a day’s work.
Last fall, Sudip delivered a presentation to financial aid
officials at Louisiana State University (LSU). The subject:
OpenNet, Sallie Mae’s Web-based platform for exchanging
student loan file data with any lender, guarantor or servicer.
For LSU, the idea of converting its systems was not part of
the school’s strategic plan.
“Sudip wowed everyone in attendance,” says Mary Parker,
LSU’s newly appointed financial aid director. “More impor-
tantly, the transition process since then has been nothing
short of remarkable. Having previously dealt with imple-
menting other systems, what Sallie Mae has accomplished
for us is by far a step above. They have set the standard.
“LSU is embarking on a National Flagship Agenda to bring
new levels of excellence to the school,” adds Parker.“OpenNet
is an excellent companion piece to that plan, creating greater
efficiencies for the school and, most important, better service
for students.”
Successfully carrying out a project on the scale of
OpenNet means communication between Sallie Mae and a
school is critical. To ensure LSU was informed at every step
of the process, a team of IT and servicing representatives
maintained constant contact with LSU officials. The end
result? A flawless execution, says LSU’s Parker.
Sudip sums it up this way: “Finding a competitive edge in
this industry means building and delivering products that
schools are compelled to move to. OpenNet is that product.”