Ricoh 2012 Annual Report Download - page 50

Ricoh Group Sustainability Report 201249
Total Solutions for Office
[Examples of our solutions] Solving the various problems of our customers with our IT services
Outsourcing the customer’s IT support operations to Ricoh will
allow its IT staff to focus on strategically important tasks while
guaranteeing sufficient IT support for all employees.
Solution
Under Ricoh’s IT services, customers’ systems are always monitored
so that preventive action can be taken proactively to avoid any
problems, thus saving customers from costs and losses resulting
from sudden server breakdown.
Solution
With its accumulated experience in support services and its
extensive global reach, Ricoh can provide consistent quality support
services to all sites where customers operate.
Solution
IT Services
Utilizing its know-how and systems developed on the strength of its experience in imaging and IT
to offer imaging equipment-related support, the Ricoh Group has expanded its business from core
document-related areas to IT services, providing indispensable support for customers’ operations.
“IT concierge” offers quality service for
developing systems ranging from installation
to operation and maintenance
Aiming to improve operational efficiency and thereby increase sales
and improve profitability, many companies strive to allocate more
human resources to core businesses. Accordingly, outsourcing entire IT-
related processes, from development, operations and maintenance to
upgrading of IT systems, is attracting growing interest from companies,
particularly smaller firms. Smaller companies often do not have dedicated
IT departments that can address rapidly changing IT technologies and
environments, and instead assign tech-savvy employees to take care of
their IT environment, in addition to attending to their regular duties.
The Ricoh Group can meet such needs with its high-quality IT
services, drawing on the IT and network-related experience and expertise
it has developed over the years through sales and support provision
of MFPs, printers, and other products and services. We provide a full
range of support including the adoption, operation, management, and
maintenance of IT equipment (e.g. PCs, servers, NW, and other devices)
as well as continuous monitoring. This all-inclusive service has been
built on achievements the Group has made in pursuing efficient and
effective use of IT equipment and systems in order to reform its own
operations processes. Functioning as an IT department for its customers,
Ricoh enables them to focus their recourses on core duties without being
distracted by IT concerns.
Our ability to provide one-stop services ranging from the traditional
document business to IT services helps us build closer and stronger
relationships and grow together with our customers.
■ IT infrastructure development workflow
Analysis
Design
Procurement
Implementation
Support
Management
ick up
P
IT staff are too busy with day-to-day IT support operations
(e.g., PC trouble, resetting of passwords) to spend time developing
or executing IT strategy, which is indispensable for the company’s
growth.
Problem
The company’s IT network often goes down, causing unexpected
costs such as reduced productivity and business opportunity losses.
Problem
When expanding operations globally, the company wishes to receive
seamless service and support at its overseas sites.
Problem
Ricoh IT Services www.ricoh.com/its/
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