Ricoh 2012 Annual Report Download - page 4

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Ricoh Group Sustainability Report 20123
To Our Stakeholders and Customers
Since its foundation in 1936, the Ricoh Group has
consistently endeavored to develop and provide
innovation-driven products and services mainly
in offering printing and document management
solutions to an increasing number of customers.
To facilitate this commitment and growth, the
Group has established The RICOH Way, a set of
guiding principles and values that inform customers
of its business activities, aiming to earn even greater
trust and confidence from its customers as a reliable
partner for productivity improvement and knowledge
management. At the same time, we are working
to make social and environmental contributions to
sustainable development of society.
With globalization expanding and deepening
in recent years, issues facing society are becoming
increasingly complicated and diversified. In tandem
with this social change come consistently increasing
changes in the business environment. In this situation,
corporations are expected to make meaningful
contributions to overcoming multiple social issues
while also seeking to create economic value. We
believe these corporate efforts will drive innovation,
thereby creating additional value.
With this view, the Group has launched the
17th Mid-Term Management Plan (17th MTP) that
defines “business creation and integration” and
“establishment of highly efficient management” as
its two basic strategies. The three-year management
plan is designed to enhance operational efficiency
across the board to develop a robust corporate
structure. At the same time, we are strengthening
and expanding our core businesses while developing
new business projects, thereby increasing the
corporate value of the Group.
The year 2011 saw Japanese and global economies
continuously plagued by a series of adverse factors,
including the Great East Japan Earthquake, the
Thai flooding, Europe’s debt crisis and fluctuating
exchange rates. The resulting severe business
environment, combined with expenses accrued
for impairment of long-lived assets, as well as our
structural reform efforts to achieve greater efficiency,
forced the Ricoh Group to post an unavoidable net
loss, its first on a consolidated basis, for the fiscal year
ended March 2012. Notwithstanding this result, we
are pressing ahead with structural reform initiatives
to develop new business structures and processes
to create new customer value, and we are seeing
encouraging improvement in efficiency as we head
back onto the track of recovery and expansion.
As part of the above efforts, in April 2012 the
Ricoh Group introduced a new global brand tagline
“imagine. change.” to express the concept that
collective imagination can pave the way for change
into the future.
With this new corporate message, the Group will
continue its concerted efforts to drive innovation to a
broader extent than customers’ expectations, aiming to
remain their most valued and trusted business partner.
September 2012
To Our Stakeholders and Customers