Pitney Bowes 2004 Annual Report Download

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Annual Report 04
PUSH THE
ENVELOPE

Table of contents

  • Page 1
    Annual Report 04 PUSH THE ENVELOPE

  • Page 2
    2 Chairman's Letter 7 Customer Stories 20 Engineering the Flow of Communicationâ„¢ 31 Stockholder Information 27 CFO Letter 28 Financials 30 Directors and Corporate Officers 32 International Locations

  • Page 3
    EVERYTHING YOU SEND TO A CUSTOMER-WHETHER ON PAPER OR ELECTRONICALLY- IS AN OPPORTUNITY TO EXPAND YOUR RELATIONSHIP. BY LINKING THE DIGITAL AND PHYSICAL WORLDS, PITNEY BOWES HELPS MAKE COMMUNICATION BETWEEN YOU AND YOUR CUSTOMERS FLOW BETTER. WE'RE ALWAYS PUSHING THE ENVELOPE TO MAKE YOUR ...

  • Page 4
    ...including digital mailing systems specifically designed for small mailers and our new shipping solution for the small office and home office. > Mail Services revenue grew 20 percent at sites we have owned for more than a year and earnings grew even faster. The PSI Group has grown from 12 facilities...

  • Page 5
    ...-edge paper handling technology for maximum efficiency and economy. This line of products will be expanded in 2005 and we expect double-digit growth in the mail creation business over the next two years. The Group 1 acquisition positions Pitney Bowes as a leader in Customer Communication Management...

  • Page 6
    ... thereby gaining access to Canada Post's robust tracking and reporting capabilities. Manifests are also transmit4 In Pitney Bowes Management Services, we took a number of steps to strengthen our offerings. We upgraded our off-site document solution centers to support value-added services like short...

  • Page 7
    ... Services business. GOVERNANCE AND LEADERS > The trend toward remote commerce creates another opportunity for mail, since videos, digital photos, prescription drugs and many other items ordered online must be shipped. Our very successful partnership with eBay to provide Internet postage services...

  • Page 8
    ... communications. Murray will concentrate on our strategies and day-to-day implementation decisions and work to ensure that our vision is real to employees. We are proud of our leadership in the area of diversity. DiversityInc magazine ranked Pitney Bowes No. 1 on its list of the "Top 50 Companies...

  • Page 9
    ...Preserve resources for patient care SOLUTION: Earn postage discounts with consolidation and presort services for small mailers 18 Mizuho Bank Holding Group OPPORTUNITY: Mail millions of lotto tickets, error free SOLUTION: Use intelligent inserting systems that speed and track ticket insertions for...

  • Page 10
    YOU KNOW HER SO TALK DIRECTLY TO HER NOW DO IT FOR ALL YOUR CUSTOMERS ALL 1 MILLION OF THEM

  • Page 11
    ... of self-guided tours, Pitney Bowes software pulls raw XML data from the company's reservation system, engineers this data and prints it on each customer's travel confirmation. As the document moves through the inserter, a digital barcode instructs the system to add informational flyers that are...

  • Page 12
    ...cost control while improving service to your internal customers. For BANK OF AMERICA, Pitney Bowes is implementing a "Mail Smart" solution. Our Business Manager information management system will link Bank of America's 34 mail centers, allowing the bank to centrally manage mail operations. This will...

  • Page 13
    PUT 34 MAIL SYSTEMS ON ONE SINGLE DESKTOP CONGRATULATIONS, YOU JUST SAVED MILLIONS 11

  • Page 14
    TARGETED MAIL WILL DELIVER THE CUSTOMERS KEEPING UP WITH THE DELIVERIES IS UP TO YOU 12

  • Page 15
    ...presorts mail electronically, dropping Hakata's postage costs to 16.5 cents per piece through USPS discounts. Hakata's marketing campaign flows so well that a second location is in the works. And now that its neighbors have witnessed the power of mail, Hakata has added a new line of business: direct...

  • Page 16
    ... lots of information about your customers. But chances are it's stored in different databases-sales history, service records, responses to Web site promotions, and more. Solutions from Group 1 Software, a Pitney Bowes company, validate and consolidate all this data to give you a more complete and...

  • Page 17
    MERGE HUNDREDS OF DATA POINTS FOR A PERSONALIZED VIEW NOW YOU CAN SELL HER THE PERFECT CAR 15

  • Page 18
    60,000 POTENTIAL BLOOD DONORS THOUSANDS IN SAVINGS IT'S A POSTAL DISCOUNT THAT SAVES MORE THAN MONEY 16

  • Page 19
    ...of mail. GOOD SAMARITAN HOSPITAL on Long Island is saving about $6,000 a year by using the Postage Discount Program to mail patient exam results, fund-raising appeals, newsletters and blood drive announcements. Pitney Bowes picks up the mail and delivers it to one of its 30 PSI processing facilities...

  • Page 20
    ... to contain. MIZUHO BANK HOLDING GROUP, which operates Japan's National Lottery, relies on our intelligent inserting systems to record the numbers on each of the 120 million lottery tickets it sends to retail outlets each month. Pitney Bowes Vitesseâ„¢ and 9 Seriesâ„¢ Inserting Systems process the...

  • Page 21
    PUT 120 MILLION LOTTO TICKETS INTO 12 MILLION ENVELOPES NOW FIND TICKET No. 89,639 19

  • Page 22
    ... to integration, each step in the flow of communication is critical. By applying technology and process improvements to mail and documents, we make communication flow better each step of the way. Systems, software and services - these are the tools we use to engineer solutions. You'll see a few of...

  • Page 23
    CREATE >PRODUCE >DISTRIBUTE >STORE/RETRIEVE >RECEIVE/INTEGRATE/MANAGE 21

  • Page 24
    ... business communications for multichannel delivery Production Mailing & Inserting High-speed mail insertion for targeted, high-integrity mailings APSâ„¢ Series Advanced Productivity System Document Integration Integrate data to create highly personalized communications in both print and digital...

  • Page 25
    ... control costs for large and small businesses DA600 AddressRight® Addressing System Desktop Addressing Print eye-catching envelopes, verify addresses and maximize presort discounts DM100™ Digital Mailing System Desktop Folding & Inserting Produce quality mailings faster and for less with easy...

  • Page 26
    ... Package Management Presort Services Earn postage discounts and increase mail processing and delivery speed with our presort services Carrier Selection & Tracking Control costs and expedite delivery by comparing shipping options at a glance across the enterprise DM1000â„¢ Digital Mailing System...

  • Page 27
    ...® Archive dMail™ Solution Litigation Support Services Rely on our expert project managers and comprehensive, national and local paper and electronic data management services from discovery through trial Digital Document Services Transform physical mail into digital documents for secure access...

  • Page 28
    ... security Digital Mail Value-Added Services Update postal rates, confirm mail delivery and access other services through our IntelliLink® technology We manage communication processes and assets, such as mailrooms, printing and copying systems, business recovery centers and end-to-end customer...

  • Page 29
    ... trends in our mailing and management services businesses and portions of our revenue portfolio are experiencing especially positive momentum-mail services, small business, supplies, international, payment solutions and software. Also, our reengineering and restructuring programs are facilitating an...

  • Page 30
    ... expenditures Cash dividends per share of common stock Average common shares outstanding Total assets Total debt Stockholders' equity Total employees As adjusted* EBIT Income from continuing operations Diluted earnings per share from continuing operations Free cash flow EBIT to interest 2004 2003...

  • Page 31
    ... by operating activities, as reported Capital expenditures Free cash flow Pension plan investment Contributions to charitable foundations Payments related to restructuring charges Payments related to legal settlements, net Spin-off of Imagistics International Inc. Free cash flow, as adjusted $2.54...

  • Page 32
    ... the committees of the Board, the Company's Business Practices Guidelines and the Directors' Code of Business Conduct and Ethics. Stockholders who wish to obtain copies of these documents may do so by writing to the corporate secretary at our headquarters address. *Information as of March 2005. 30

  • Page 33
    ...00 TRADEMARKS AddressRight, Corporate Design, IntelliLink, Pitney Bowes, and Postage by Phone are registered trademarks of Pitney Bowes Inc. APS, 9 Series, DM100, DM1000, dMail, DeliverAbility, Engineering the flow of communication, FastPac, Olympus, OnRoute, SmartMailer, and Vitesse are trademarks...

  • Page 34
    ... The Pinnacles, Harlow CM19 5BD, UK T: 44 8705 252525 F: 44 8705 449450 LATIN AMERICA AND CARIBBEAN Pitney Bowes Latin America 14361 Commerce Way 2nd Floor Miami Lakes, FL 33016, USA T: 305-817-2275 F: 305-817-2281 OFFICES BY COUNTRY AUSTRALIA Pitney Bowes Australia Pty. 95 St Hilliers Road Auburn...

  • Page 35
    Design: Hill Holliday NY Photography: Micheal McLaughlin Photo Illustration: Margaret Riegel ©2005 Pitney Bowes Inc. All rights reserved.

  • Page 36
    Pitney Bowes Inc. World Headquarters 1 Elmcroft Road Stamford, CT 06926-0700 (203) 356-5000 www.pb.com