ManpowerGroup 2004 Annual Report Download - page 8

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PIERRE DANON
CHIEF EXECUTIVE OFFICER
BT RETAIL
ON
DEVELOPING A
FLEXIBLE WORKFORCE
Once the UK’s monopoly national
telecommunications provider, BT
Group today operates competitively in
5 continents, differentiating itself by
providing both telecommunications and
IT services to its residential, business,
and corporate customers worldwide.
Some 40 percent of the Group’s
100,000 employees work for BT
Retail, the residential and corporate
telephony services division, as
customer service staff in the
company’s 40 UK contact centers
and as installation and network
engineers in the field.