Fujitsu 2008 Annual Report Download - page 19

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ON
TRACK
FOR
GREATER
GROWTH
Strengths of Fujitsu
The outsourcing services we offer can be broadly divided into four categories based
on the level of service desired: collocation services (provision of data center facili-
ties and related networks), housing services (provision of systems operation and
monitoring, in addition to collocation services), hosting services (provision of
hardware and software resources along with housing services), and value-added
services. With a ready framework for providing everything from network infra-
structure, facilities, and products through to high-value-added services, Fujitsu is
the only outsourcing vendor able to serve as a one-stop source for this complete
range of services.
Business Process Outsourcing (BPO)
Fujitsu manages a variety of common customer business pro-
cesses in whole or in part, including human resources, account-
ing, purchasing, and contact centers.
Application Portfolio Management (APM)
Fujitsu assumes responsibility for maintaining, managing and
safeguarding customers’ application assets; support is also
offered for continual improvement of application quality and
optimization of IT investment.
Data Center Outsourcing
Fujitsu uses its highly reliable data centers, equipped with robust
security measures, to maintain and operate customers’ IT sys-
tems on a 24-hour, year-round basis.
On-site Outsourcing
Users of this service have the option of either allowing Fujitsu to
remotely operate and monitor their on-site systems from its
own center, or having these tasks performed by an on-site
Fujitsu representative.
SaaS (Software as a Service)
Fujitsu utilizes networks to provide customers with cutting-edge
applications on an on-demand basis directly from its own data
centers, thereby eliminating the need for customers to own
hardware, software and other IT assets. SaaS services are also
highly flexible, enabling multiple applications to be linked
together and customized to user requirements.
On-demand Outsourcing
Fujitsu offers not only system resources but a host of other IT-
related resources, including systems and back-office operations,
on an on-demand basis; fees are assessed based on the quantity
of services used.
Organic Storage Service
Utilizing applied virtualization technology, Fujitsu offers “organic
storage” tailored to specific customer requirements. Large-
capacity organic storage for long-term data archiving is housed
in Fujitsu data centers to serve as storage for business systems.
Network Outsourcing
Fujitsu not only provides network infrastructure but serves as an
agent that manages all network operations.
Outsourcing Services Menu
The following are some examples of the main outsourcing services available from Fujitsu’s full-service menu.
SERVICES OFFERED
AND COMPETITIVENESS
Only Fujitsu can create and provide
uniform offerings extending to high-
value-added services, products and
networks
Collocation
services
Housing
services
Hosting
services
Value-added
services
SaaS
ASP
BPO
APM
On-demand
IT companies
Service Offering Layer
Areas requiring
product
technologies,
operations
technologies,
operational
know-how
Functional Layer
Telecom carriers,
electrical utilities
Business
operations
Applications
HW/SW resources
Operations/
monitoring
Land, facilities, power
Networks
017
ANNUAL REPORT 2008FUJITSU LIMITED
FEATURE 1: BUILDING ON OUR STRENGTHS