Ford 2012 Annual Report Download - page 163

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For more information visit www.annualreport.ford.com
Customer Services Operations Customer Assistance
Service
A total service experience for Ford, Lincoln and Mercury owners
available only at Ford and Lincoln stores — designed to deliver
customer satisfaction and loyalty
• Parts engineered to Ford Motor Company specifications
• Technicians trained and certified specifically on Ford, Lincoln
and Mercury vehicles
• One-stop service for all vehicle maintenance and repair needs
Locate Ford and Lincoln Dealer
Service at:
FordOwner.com
LincolnOwner.com
Order Genuine Ford parts at:
FordParts.com
Quick Lane Tire and Auto Center
Ford Motor Company’s all-makes quick service brand,
successfully occupies a unique niche in the marketplace by
offering customers “convenience with confidence.” Convenience
comes in the form of all-makes-all-models service capabilities,
no-appointment-necessary, service while you wait, evening and
weekend hours, and competitive prices. Confidence comes in the
form of factory-trained technicians and quality Motorcraft parts
Locate Quick Lane Tire and
Auto Centers at:
Quicklane.com
Motorcraft and Ford Genuine Parts
New and remanufactured parts recommended by Ford Motor
Company and available in Ford and Lincoln stores, Ford
authorized distributors and thousands of major retail and
repair locations
Order Motorcraft and Ford
Genuine Parts at:
FordParts.com
Genuine Ford Accessories
Wide variety of custom accessories are available, all designed to
personalize Ford and Lincoln vehicles
Genuine Ford Accessories at:
accessories.ford.com
accessories.lincoln.com
Extended Service Business
Provides comprehensive vehicle service contracts and
maintenance programs
Ford Extended Service Plan (ESP)
Customers include Ford, Lincoln and Mercury owners, commercial
business owners and fleets of Ford Motor Company vehicles
ESP
1.800.521.4144
ford-esp.com
Financial Services Operations Customer Assistance
Ford Motor Credit Company
• A leading automotive financial services company founded
in 1959
• Provides a wide variety of dealer and customer financing
products and services globally in support of Ford Motor
Company vehicle sales
• As of year-end 2012, Ford Credit was financing about 5,200 Ford
and Lincoln dealers and more than 3.6 million retail customers
around the world
1.800.727.7000
FordCredit.com
1.888.498.8801
LincolnAFS.com
Global Overview
Automotive Brand Customer Assistance Automotive Brand Customer Assistance
1.800.392.3673
Ford.com
FordOwner.com
Click on “contact us”
1.800.521.4140
Lincoln.com
LincolnOwner.com
Click on “contact us”
Ford Motor Company | 2012 Annual Report 161
About the Company
Ford Motor Company, a global automotive industry leader based in Dearborn, Mich., manufactures or distributes
automobiles across six continents. With about 171,000 employees and 65 plants worldwide, the company’s automotive
brands include Ford and Lincoln. The company provides financial services through Ford Motor Credit Company. For more
information regarding Ford and its products worldwide, please visit corporate.ford.com.